Customer Service Administrator

Fabric Recruitment Ltd; Loughborough; On-site; GBP 27,000 - 29,000; Full time

Benefits offered by this job

Career and professional development

Employee discounts

Free onsite parking

Job summary

Fabric Recruitment Ltd in Loughborough is seeking a Customer Service Administrator responsible for processing orders, answering queries and ensuring timely solutions for customers.

This onsite role requires excellent administration skills, clear communication, and the ability to plan and prioritise workload while working with the external sales teams.

Join a growing business and enjoy career development, onsite parking and employee discounts as part of your long-term career in customer service.

Qualifications

• Experience of working within a Customer Service focussed role.
• Excellent administration skills and comfortable using new systems.
• Able to plan and prioritise own workload.
• Excellent interpersonal and communication skills, able to deal with people at all levels.
• Team working and collaboration skills.

Responsibilities

• Processing customer orders in a timely manner.
• Liaising with customers and dealing with any queries.
• Updating customers with any changes or updates on orders.
• Working closely with the external sales teams regarding orders and enquiries.
• Dealing with initial enquiries and distributing to the relevant teams.
• Ensuring all associated administration is accurate and complete.

Skills

Customer service experience

Administration skills

Planning & prioritising

Interpersonal communication

Teamwork

Job description

Customer Service Administrator

Loughborough, Onsite

£27,000-£29,000

Full-Time, Permanent

Do you have experience of working within a customer service role whilst also having excellent administration skills?

This is an exciting opportunity to join a growing business based in Loughborough. As the Customer Service Administrator you will be first point of contact for all customers ensuring a timely solution is provided to all requirements.

Description of the role

• Processing customer orders in a timely manner.
• Liaising with customers and dealing with any queries.
• Updating customers with any changes or updates on orders.
• Working closely with the external sales teams regarding orders and enquiries.
• Dealing with initial enquiries and distributing to the relevant teams.
• Ensuring all associated administration is accurate and complete.

About you

• Experience of working within a Customer Service focussed role.
• Excellent administration skills and comfortable using new systems.
• Able to plan and prioritise own workload.
• Excellent interpersonal and communication skills, able to deal with people at all levels.
• Team working and collaboration skills.

Additional Information/Benefits

• Career and professional development
• Employee discounts
• Free onsite parking

If you're a customer-focused individual looking to join a growing business where you can develop your skills and build a long-term career, this could be the perfect opportunity for you.