Customer Service Administrator

Confidential; Lambourn; On-site; GBP 27,000 - 29,000; Full time

Benefits offered by this job

Temporary-to-permanent after 12 weeks

Disability-confident employer

Job summary

Adecco is seeking a Customer Service Administrator in Lambourn, West Berkshire. You must be able to drive and have your own transport due to location. The role offers £13.33 per hour, 9:00 am–5:30 pm, Monday to Friday, with a temporary-to-permanent pathway after 12 weeks.

In this fast-paced position, you will coordinate orders with Client Relationship Managers and Account Managers, provide daily admin support, and ensure accurate processing and invoicing. A dynamic team awaits your contribution.

Qualifications

• Strong organisational and time management skills.
• Excellent attention to detail.
• Strong written and verbal communication skills.
• Good numeracy skills.
• Ability to work independently and collaboratively within a team.
• Professional telephone manner and accurate record-keeping.

Responsibilities

• Process and run customer orders and distribute to warehouse teams.
• Provide daily administrative support and produce stock reports.
• Complete authorised system adjustments and shipping labels.
• Maintain shipping information and ensure correct invoicing costs.
• Assist in KPI reporting and monitor daily order activity.
• Escalate workload changes and support resource planning.
• Communicate with Client Relationship Managers and suppliers.
• Support reception duties and customer communications as needed.

Skills

Organisational skills

Attention to detail

Communication skills

Numeracy

Teamwork

Tools

Microsoft Excel

Outlook

Job description

Customer Service Administrator

Location: Lambourn, West Berkshire (please note, you must be able to drive and have your own mode of transport due to the location of the client).
Pay Rate: £13.33 per hour
Hours: Monday to Friday, 9:00 am to 5:30 pm
Contract: Temporary to Permanent (permanent opportunity after 12 weeks)

Our client is seeking a motivated and detail-oriented Customer Service Administrator to join their dynamic operation. This temporary-to-permanent role offers an exciting opportunity to become an integral part of a thriving team, dedicated to delivering exceptional service within the logistics and transportation industry.

About the Role:

In this fast-paced position, the successful candidate will work closely with Client Relationship Managers and Account Managers to ensure that customer orders are processed accurately and efficiently. The role involves a variety of administrative tasks, making it perfect for someone who enjoys a structured environment and is passionate about customer service.

Key Responsibilities:

• Process and run customer orders
• Distribute printed orders to warehouse teams and trays
• Provide daily administrative support
• Produce stock reports and complete authorised system adjustments
• Process shipping labels
• Maintain shipping information
• Close all orders with the correct costs prior to invoicing
• Use shipping calculators to determine delivery and carrier costs
• Assist in the production of customer and operational KPI reports
• Monitor daily order volumes and activity
• Escalate changes in demand or workload to relevant stakeholders
• Support operational teams in identifying resource and staffing requirements
• Maintain regular communication with Client Relationship Managers and warehouse teams
• Assist with customer charge sheets and invoicing processes
• Utilise CHESS outputs and available data
• Ensure all administrative tasks are completed accurately
• Identify and report health and safety concerns
• Attend internal meetings
• Answer incoming telephone calls and provide reception cover as needed
• Deliver a professional service when communicating with customers, suppliers, and colleagues

About You:

• Strong organisational and time management skills
• Excellent attention to detail
• Strong written and verbal communication skills
• Good numeracy skills
• Confidence to raise concerns and elevate issues
• A practical, solutions-focused mindset
• Ability to work independently and collaboratively within a team
• A professional telephone manner and experience maintaining accurate records

Systems & Technical Skills:

Essential:

• Proficient in Microsoft Office, especially Excel and Outlook.
• Strong data entry skills with a high level of accuracy.
• Ability to learn new systems and processes quickly.

Desirable:

• Experience using CHESS or another Warehouse Management System (WMS).
• Knowledge of SharePoint.
• Familiarity with shipping calculators or carrier management systems.
• Background in stock reporting and order processing.
• Experience with KPI and operational reporting tools.

What's in It for You?

• Competitive pay rate of £13.33 per hour.
• Monday to Friday working pattern (9:00 am - 5:30 pm).
• Temporary-to-permanent opportunity after 12 weeks.
• A chance to develop your career within a successful logistics business.
• A friendly and supportive team environment.
• A varied role with exposure to customer service, logistics, and operations.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.