Customer Service Administrator

Just Temps; Essex; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Holiday pay

Pension after qualifying period

Employee rewards with 1,400 offers

Job summary

Just Temps is recruiting for an experienced Customer Service Administrator to join our client based in Halstead, Essex on a temp-to-perm basis. The role is full-time, Monday to Friday, 8:30am - 5pm, with a starting pay rate of £14.00 per hour.

You will service current and prospective customers by receiving and processing orders, enquiries and general information. You will be supporting Procurement, Warehouse, Sales, Planning and Logistics departments.

Qualifications

• Previous Customer Service / Logistics Administrative experience gained within an office environment.
• Export experience would be desirable.
• Excellent telephone manner with the ability to communicate at all levels.
• High level of attention to detail and accuracy.
• Good working knowledge of Microsoft Office and experience of in-house systems.
• Ability to multi-task and prioritise own workload.

Responsibilities

• Answering incoming calls, giving product information, lead times, dealing with general enquiries and queries, redirecting calls to relevant departments
• Raising and inputting orders, proforma invoices and amending orders, as required
• Scanning documentation
• Liaising with Areas Sales Managers and responding to their requests
• Arranging couriers and/or carriers as required
• Any general office associated duties

Skills

Customer service

Logistics coordination

Phone etiquette

Attention to detail

Microsoft Office

Tools

In-house systems

Job description

Customer Service Administrator - We're currently recruiting for an experienced Customer Service Administrator to join our client based in, Halstead, Essex on a temp to perm basis.

This is an excellent opportunity for someone looking to build a long-term career within manufacturing. The role will initially be a temporary position for up to 12 weeks and for the right candidate will go permanent!

Why work with Just Temps

We have over 40 years of experience supporting businesses with temporary and temp-to-perm roles. Over the last 12 months, we have placed over 200 candidates into permanent positions!

We offer fantastic benefits and these include:

• Holiday pay on each hour worked
• Pension after a qualifying period
• Access to employee rewards with 1,400 offers, including retail discounts, cashback, phone savings, discounted fitness membership + more!

About the Role:

You will service current and prospective customers by receiving and processing orders, enquiries and general information. You will be supporting Procurement, Warehouse, Sales, Planning and Logistics departments This is a full-time role, Monday Friday 8:30am - 5pm. The starting pay rate is £14.00 per hour.

Key Duties:

• Answering incoming calls, giving product information, lead times, dealing with general enquiries and queries, redirecting calls to relevant departments
• Raising and inputting orders, proforma invoices and amending orders, as required
• Scanning documentation
• Liaising with Areas Sales Managers and responding to their requests
• Arranging couriers and/or carriers as required
• Any general office associated duties

Requirements:

• Previous Customer Service / Logistics Administrative experience gained within an office environment
• Export experience would be desirable
• Excellent telephone manner with the ability to communicate at all levels
• High level of attention to detail and accuracy
• Good working knowledge of Microsoft Office and experience of in-house systems
• Ability to multi-task and prioritise own workload