Customer Service Administrator

Adecco; Lambourn; On-site; GBP 26,000 - 30,000; Full time

Job summary

Adecco is recruiting a Customer Service Administrator in Lambourn for a temporary-to-permanent role. You will support client relationship managers, process orders, and manage shipping and invoicing tasks in a busy logistics environment.

The role runs Monday to Friday, 9:00 am to 5:30 pm, with an hourly pay of £13.33. You must be able to drive and have transport due to location. This is a pathway to permanent employment after 12 weeks.

Qualifications

• Strong organisational and time management skills.
• Excellent attention to detail.
• Strong written and verbal communication skills.
• Good numeracy skills.
• Confidence to raise concerns and escalation issues.
• A practical, solutions-focused mindset.
• Ability to work independently and collaboratively within a team.
• Professional telephone manner and experience maintaining accurate records.

Responsibilities

• Process and run customer orders.
• Distribute printed orders to warehouse teams and trays.
• Provide daily administrative support.
• Produce stock reports and complete authorised system adjustments.
• Process shipping labels and maintain shipping information.
• Close all orders with the correct costs prior to invoicing.
• Use shipping calculators to determine delivery and carrier costs.
• Assist in producing customer and operational KPI reports.
• Monitor daily order volumes and activity.
• Escalate changes in demand or workload to relevant stakeholders.
• Support operational teams in identifying resource and staffing requirements.
• Maintain regular communication with Client Relationship Managers and warehouse teams.
• Assist with customer charge sheets and invoicing processes.

Skills

Organisational skills

Attention to detail

Communication skills

Numeracy

Problem solving

Telephone manner

Record keeping

Tools

Excel

Outlook

CHESS

WMS

SharePoint

Job description

Customer Service Administrator

Location: Lambourn, West Berkshire (please note, you must be able to drive and have your own mode of transport due to the location of the client).

Pay Rate: £13.33 per hour

Hours: Monday to Friday, 9:00 am to 5:30 pm

Contract: Temporary to Permanent (permanent opportunity after 12 weeks)

Our client is seeking a motivated and detail-oriented Customer Service Administrator to join their dynamic operation. This temporary-to-permanent role offers an exciting opportunity to become an integral part of a thriving team, dedicated to delivering exceptional service within the logistics and transportation industry.

About the Role:

In this fast-paced position, the successful candidate will work closely with Client Relationship Managers and Account Managers to ensure that customer orders are processed accurately and efficiently. The role involves a variety of administrative tasks, making it perfect for someone who enjoys a structured environment and is passionate about customer service.

Key Responsibilities:

• Process and run customer orders
• Distribute printed orders to warehouse teams and trays
• Provide daily administrative support
• Produce stock reports and complete authorised system adjustments
• Process shipping labels
• Maintain shipping information
• Close all orders with the correct costs prior to invoicing
• Use shipping calculators to determine delivery and carrier costs
• Assist in the production of customer and operational KPI reports
• Monitor daily order volumes and activity
• Escalate changes in demand or workload to relevant stakeholders
• Support operational teams in identifying resource and staffing requirements
• Maintain regular communication with Client Relationship Managers and warehouse teams
• Assist with customer charge sheets and invoicing processes
• Utilise CHESS outputs and available dataEnsure all administrative tasks are completed accurately
• Identify and report health and safety concerns
• Attend internal meetings
• Answer incoming telephone calls and provide reception cover as needed
• Deliver a professional service when communicating with customers, suppliers, and colleagues

About You:

• Strong organisational and time management skills
• Excellent attention to detail
• Strong written and verbal communication skills
• Good numeracy skills
• Confidence to raise concerns and escalation issues
• A practical, solutions-focused mindset
• Ability to work independently and collaboratively within a team
• A professional telephone manner and experience maintaining accurate records

Systems & Technical Skills:

Essential:

• Proficient in Microsoft Office, especially Excel and Outlook.
• Strong data entry skills with a high level of accuracy.
• Ability to learn new systems and processes quickly.

Desirable:

• Experience using CHESS or another Warehouse Management System (WMS).
• Knowledge of SharePoint.
• Familiarity with shipping calculators or carrier management systems.
• Background in stock reporting and order processing.
• Experience with KPI and operational reporting tools.

What's in It for You?

• Competitive pay rate of £13.33 per hour.
• Monday to Friday working pattern (9:00 am - 5:30 pm).
• Temporary-to-permanent opportunity after 12 weeks.
• A chance to develop your career within a successful logistics business.
• A friendly and supportive team environment.
• A varied role with exposure to customer service, logistics, and operations.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

The Adecco Group UK & Ireland is an Equal Opportunities Employer.