Customer Coordinator

Adecco; Brough; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Growing and supportive business

Team-focused environment

Full-time position

Weekdays only

On-site parking

Training and development

Varied role

Job summary

Adecco Group UK & Ireland is hiring a Customer Coordinator in the Brough area (HU14). This full-time, Monday to Friday role focuses on delivering excellent customer service while keeping processes organised in a busy UK-based team.

You will handle orders, inquiries and deliveries from start to finish, coordinate with warehouse and finance, and build strong relationships with customers and colleagues. The role includes on-site parking and clear career development opportunities.

Qualifications

• Customer-focused with a positive and professional approach.
• Highly organised with strong attention to detail.
• Confident communicating with customers and colleagues at all levels.
• Able to manage multiple tasks and systems simultaneously.
• Proactive, reliable, and motivated to learn.
• Experience in customer service, coordination, administration or office work is beneficial.

Responsibilities

• Act as first point of contact for customers via phone, email and internal systems.
• Process orders accurately and efficiently.
• Support customers with product information, availability and order updates.
• Coordinate deliveries with warehouse and logistics teams.
• Manage customer records and update internal systems.
• Build strong relationships with customers and internal departments.
• Resolve queries professionally and escalate issues as needed.
• Work with Sales, Operations and Finance to ensure an excellent customer journey.
• Support the wider team during busy periods and help with continuous improvement.

Skills

Customer service

Organisation

Communication

Relationship building

Problem solving

Team collaboration

Job description

Customer Coordinator

Brough Area, HU14

Monday to Friday | 8:30am - 5:00pm

£13.08 per hour + Excellent Career Opportunities

Are you passionate about delivering great customer service and keeping things organised in a fast-paced environment?

We're recruiting for a Customer Coordinator to join a successful and growing business within a busy B2B customer support team. This is a fantastic opportunity to join a friendly, supportive company where your contribution genuinely makes a difference and where long-term career development is encouraged.

This role would suit someone with strong communication and organisational skills who enjoys building relationships, solving problems, and providing a first-class customer experience.

The Role

As a Customer Coordinator, you'll play a key role in supporting business customers across the UK, ensuring orders, enquiries, and deliveries are managed smoothly from start to finish.

Key responsibilities include:

• Acting as a first point of contact for customers via phone, email, and internal systems
• Processing orders accurately and efficiently
• Supporting customers with product information, availability, and order updates
• Coordinating deliveries with warehouse and logistics teams
• Managing customer records and updating internal systems
• Building strong relationships with customers and internal departments
• Resolving queries professionally and escalating issues where required
• Working closely with Sales, Operations, and Finance teams to ensure an excellent customer journey
• Supporting the wider team during busy periods and contributing to continuous improvement

About You

We're looking for someone who is:

• Customer-focused with a positive and professional approach
• Highly organised with strong attention to detail
• Confident communicating with customers and colleagues at all levels
• Comfortable managing multiple tasks and systems simultaneously
• Proactive, reliable, and motivated to learn
• Previous customer service, coordination, administration, or office experience would be beneficialExperience within a B2B environment would be advantageous, but attitude, communication skills, and a willingness to learn are equally important.

What's on Offer

• Opportunity to join a growing and supportive business
• Friendly, team-focused working environment
• Full-time, stable position with long-term career prospects
• Monday to Friday working hours with no weekends
• On-site parking
• Ongoing training and development opportunities
• Fast-paced and varied role where no two days are the same

If you're looking for an opportunity to join a professional business where you can develop your career and be part of a collaborative team, we'd love to hear from you

The Adecco Group UK & Ireland is an Equal Opportunities Employer.