Customer Service Coordinator

Bullet Express; Bothwell; On-site; GBP 24,000 - 32,000; Full time

Job summary

Bullet Express in the United Kingdom is seeking a Customer Service Coordinator to join our busy logistics team, acting as the main contact for customers, coordinating deliveries and collections, and ensuring a reliable, efficient service. You will liaise with drivers, hauliers, warehouses and internal teams to ensure shipments are completed on time and provide proactive status updates.

The role requires excellent communication, strong organisation and the ability to handle multiple priorities,

Qualifications

• Excellent communication skills, both written and verbal.
• Strong organisational and time-management skills.
• A proactive approach to solving problems.
• Ability to remain calm and professional under pressure.
• Excellent attention to detail and accuracy.
• Good IT skills, including Microsoft Office and the ability to learn new systems quickly.
• The ability to work effectively both independently and as part of a team.
• A positive, professional and customer-focused attitude.

Responsibilities

• Act as the primary point of contact for customers, providing a professional and responsive service.
• Coordinate customer orders, deliveries, collections and transport requirements.
• Liaise with drivers, hauliers, warehouses and internal operations teams to ensure shipments are completed on time.
• Monitor deliveries and proactively communicate any delays, changes or issues to customers.
• Respond to customer enquiries by phone and email in a timely and professional manner.
• Investigate and resolve customer complaints, delivery issues and service queries.
• Maintain accurate customer, order and shipment information within company systems.
• Process delivery documentation, proof of delivery and other relevant paperwork.
• Provide customers with accurate updates on shipment status and expected delivery times.
• Work closely with the transport and planning teams to identify and resolve operational issues.
• Build and maintain strong relationships with customers and key contacts.
• Escalate complex issues when required and ensure they are followed through to resolution.
• Support the wider team with administrative and operational tasks as required.
• Identify opportunities to improve customer service processes and overall customer experience.

Skills

Customer service

Coordination

Communication

Organisation

Problem solving

IT skills

MS Office

Logistics experience

Job description

We are looking for a Customer Service Coordinator to join our logistics team and play a key role in ensuring our customers receive a reliable, efficient and professional service.

You will be the main point of contact for customers, coordinating deliveries and collections, responding to enquiries, resolving issues and working closely with our transport and operations teams to ensure everything runs smoothly. This is a fast-paced role that requires excellent communication, organisation and problem-solving skills.

Key Responsibilities

Act as the primary point of contact for customers, providing a professional and responsive service.

Coordinate customer orders, deliveries, collections and transport requirements.

Liaise with drivers, hauliers, warehouses and internal operations teams to ensure shipments are completed on time.

Monitor deliveries and proactively communicate any delays, changes or issues to customers.

Respond to customer enquiries by phone and email in a timely and professional manner.

Investigate and resolve customer complaints, delivery issues and service queries.

Maintain accurate customer, order and shipment information within company systems.

Process delivery documentation, proof of delivery and other relevant paperwork.

Provide customers with accurate updates on shipment status and expected delivery times.

Work closely with the transport and planning teams to identify and resolve operational issues.

Build and maintain strong relationships with customers and key contacts.

Escalate complex issues when required and ensure they are followed through to resolution.

Support the wider team with administrative and operational tasks as required.

Identify opportunities to improve customer service processes and overall customer experience.

About You

The successful candidate will be organised, customer-focused and confident working in a busy logistics environment. You will be comfortable managing multiple priorities while maintaining accuracy and providing a high level of service.

We are looking for someone who has:

Excellent communication skills, both written and verbal.

Strong organisational and time-management skills.

A proactive approach to solving problems.

The ability to remain calm and professional under pressure.

Excellent attention to detail and accuracy.

Good IT skills, including Microsoft Office and the ability to learn new systems quickly.

The ability to work effectively both independently and as part of a team.

A positive, professional and customer-focused attitude.

Experience within the logistics or transport industry is desirable, but we are also happy to consider candidates with strong customer service and coordination experience who are keen to develop their career within logistics.