Customer Service Administrator

Adecco; Bury St Edmunds; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Immediate start

Temporary position with potential to成为

Early finish on Fridays

Job summary

Adecco is recruiting a Customer Service Administrator for a leading manufacturing business on an initial temporary basis, with the potential to become permanent for the right candidate.

The role supports customers and internal departments to ensure smooth order processing and delivery by coordinating with Planning, Purchasing, Manufacturing and Shipping teams.

Qualifications

• Experience in customer service, administration or order processing within a manufacturing or engineering environment.
• Strong organisational and administrative skills.
• Excellent attention to detail and accuracy.
• Strong written and verbal communication skills.
• Good IT skills, including Microsoft Office.
• Experience using ERP/MRP systems.
• Ability to prioritise workloads in a fast-paced team environment.

Responsibilities

• Process customer enquiries, quotations and orders.
• Enter and manage customer orders using the ERP system.
• Liaise with Planning, Purchasing, Manufacturing and Shipping.
• Provide customers with updates on order progress and delivery schedules.
• Prepare and issue customer documentation.
• Deliver excellent customer service via telephone and email.
• Maintain accurate records with attention to detail.
• Support the wider Customer Service team with admin duties.

Skills

Customer service

Administration

Order processing

Microsoft Office

Attention to detail

Communication

Organisational skills

Prioritisation

Teamwork

Fast-paced environment

Tools

ERP/MRP systems

Job description

A leading manufacturing business is seeking an experienced Customer Service Administrator to join their busy and fast-paced team on an initial temporary basis, with the potential to become permanent for the right candidate.

This is an excellent opportunity for an organised and customer-focused individual who has previous experience within a manufacturing, engineering, production, industrial, logistics, or supply chain environment.

The Role

As a Customer Service Administrator, you will play a key role in supporting customers and internal departments to ensure smooth order processing and delivery. Working closely with Planning, Purchasing, Manufacturing and Shipping teams, you will help ensure customer requirements are met accurately and efficiently.

Key Responsibilities

• Processing customer enquiries, quotations, and orders.
• Entering and managing customer orders using the company's ERP system.
• Liaising with Planning, Purchasing, Manufacturing, and Shipping departments.
• Providing customers with updates on order progress and delivery schedules.
• Preparing and issuing customer documentation.
• Delivering excellent customer service via telephone and email.
• Maintaining accurate records and ensuring a high level of attention to detail.
• Supporting the wider Customer Service team with administrative duties.

About You

We're specifically looking for candidates who have worked within a manufacturing, engineering, production, industrial, logistics, or supply chain environment.

Suitable backgrounds may include:

• Manufacturing or Production Administrator
• Customer Service Administrator (Manufacturing)
• Order Processor
• Internal Sales Support Administrator
• Production Planning Administrator
• Supply Chain Administrator
• Logistics Administrator

Essential Skills & Experience

• Previous experience in customer service, administration, or order processing within a manufacturing or engineering environment.
• Strong organisational and administrative skills.
• Excellent attention to detail and accuracy.
• Strong written and verbal communication skills.
• Good IT skills, including Microsoft Office.
• Experience using ERP/MRP systems.
• Ability to prioritise workloads and work effectively within a fast-paced team environment.

What’s on Offer

• Immediate start available
• Temporary position with genuine potential to become permanent
• Opportunity to join a well-established and growing manufacturing business
• Early finish every Friday
• Supportive and collaborative team environment

Working Hours

36.5 hours per week

Monday to Thursday: 8:00am to 4:30pm (30-minute unpaid lunch break)

Friday: 8:00am to 12:30pm