Customer Services Administrator

Churchill Living Ltd; Moortown; On-site; GBP 25,000 - 32,000; Full time

Job summary

A leading retirement housebuilder is seeking a Customer Services Administrator to ensure high service standards for retired homeowners. The role entails coordinating tasks, managing CRM updates, and liaising with various stakeholders. Ideal candidates should possess strong communication and organizational skills, along with office experience. Benefits include competitive salary, annual leave, and professional development opportunities in a supportive environment.

Benefits

Competitive salary

24 days annual leave + Bank Holidays

Birthday day off

Professional development opportunities

Life Assurance

Qualifications

• Recent office-based experience in administration.
• Self-motivated and diligent with customer service focus.
• Ability to manage tasks and workload effectively.

Responsibilities

• Manage and co-ordinate workload using the CRM system.
• Filter issues and prioritize tasks.
• Schedule work plans for Customer Service Technicians.
• Update the CRM with real-time status.
• Raise purchase orders and handle invoices.

Skills

IT systems knowledge

Excellent communication skills

Organization and prioritizing skills

Problem solving

Tools

MS Office applications including Excel

COINS CRM system

Job description

• Job title: Customer Services Administrator
• Location: Office based in Ringwood, Hampshire, BH24 3SG, with occasional travel to sites
• Hours: 37 per week, Monday to Friday
• Rewards and Benefits: Competitive basic salary, ongoing training and development opportunities and excellent Colleague benefits

Churchill Living are a specialist, 5‑star housebuilder in the retirement living sector and we are recruiting for an exceptional office‑based Customer Service Administrator to support our regional Customer Service Technicians out in the field.

About the role

The Customer Service Administrator will be based at our stunning offices in Ringwood, ensuring that our retired homeowners receive the highest standards of service. You will be co‑ordinating information and works relating to property issues arising at our retirement lodges, ensuring that building defects and snagging issues are dealt with courteously, professionally and in a timely manner.

Your main responsibilities will include:

• Managing and co‑ordinating workload using COINS, our CRM system
• Filtering issues and prioritising tasks and workload
• Scheduling work plans for our field‑based Customer Service Technicians
• Updating the CRM system with real‑time information to keep abreast of implementation, delivery times and work schedules
• Raising purchase orders and dealing with invoices
• Sourcing contractors where necessary
• Managing stakeholder and homeowner expectations

This is a busy and interesting role that combines a variety of skills in administration and customer service. You will liaise on a daily basis with a wide range of internal and external contacts, including our homeowners, Lodge Managers, internal teams such as sales and finance, contractors and suppliers.

Occasionally, you may be required to visit retirement developments across the country, so you’ll need a driving licence and be willing to travel.

About you

We are looking for a self‑motivated, diligent and personable administrator who prides themselves on providing a first‑class customer service. In addition, you will evidence recent office‑based experience, with an organised and methodical approach to juggling tasks and workload.

This is the perfect opportunity for someone who enjoys working as part of a busy team whilst using their initiative. To be successful, you will demonstrate the following attributes and competencies;

• IT systems, database knowledge and use of MS Office applications including Excel
• Excellent communication and listening skills
• Organisation and prioritising skills
• Ability to professionally manage expectations, both verbal and written
• Problem solving
• Sound judgement and decision making
• Time management

It would be advantageous to have a background in a property related field, although not essential.

How you’ll be rewarded

• Competitive salary
• Annual holiday entitlement - 24 days + Bank Holidays
• Day off on your Birthday to celebrate the occasion
• Induction and training from day one
• Group Personal maatau Pension Plan
• Life Assurance
• Health Screening
• Eye Care reimbursement
• Colleague reward schemes and incentives
• Employee Assistance Programme for personal and professional advice
• Professional development/CPD
• Social events
• ESG – environmental, social and governance commitment
• Churchill Foundation providing charitable and themed events across the Churchill Group
• Hero awards linked to our values

Our Company Values TORCH: Trust/Openness/Respect/Communication/Honesty

About us

We are Churchill Living, the fastest growing company in the UK retirement house building sector and we’re looking for people like you.

We’re a family‑run, privately‑owned business and we’re going places. We’re proud of what we do, and the people we work with, now employing 700 people across the Group.

We pride ourselves on building beautiful, quality, purpose‑built one and two bedroom apartments in desirable locations across the UK for those looking for an independent lifestyle in later life. Developments are designed to take away all the hassle and fears that can be experienced by older people and provide security, peace of mind and independence.

We’ve won a host of awards including ‘Best Companies’ and we are the first ever retirement living specialist to have been named overall ‘Housebuilder of the Year’ by the WhatHouse? Awards.

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