Customer Services Administrator

Maritime Transport; Felixstowe; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading transport company in the UK is seeking a Customer Service Administrator to join their team at the Felixstowe Head Office. This role involves managing daily customer volumes, ensuring high service standards, and coordinating with internal staff. The ideal candidate will have excellent communication skills and a working knowledge of IT systems, including Microsoft Excel. The company offers competitive salary, annual reviews, and numerous employee benefits, making it an attractive workplace.

Benefits

Competitive salary

Annual salary review

Annual bonus

25 days holiday plus 8 bank holidays

Life assurance cover

Group personal pension

Employee assistance programme

Discounts on MSC cruises

Weekly lottery prize

Qualifications

• Experience in dealing directly with customers.
• Understanding of the transport industry preferred but not essential.

Responsibilities

• Manage daily customer volumes.
• Coordinate with Maritime staff to resolve issues.
• Ensure high standards of customer service.

Skills

Excellent communication skills

Customer service experience

Working knowledge of IT systems

Microsoft Excel

Job description

Join a winning team at Maritime Transport. Are you looking for a challenging and rewarding career with a market leader? Maritime Transport is one of the fastest growing transport companies in the UK. We offer the most dynamic working environment and prospects to progress within the industry. Due to continued success, we’re looking for a Customer Service Administrator based at our Felixstowe Head Office, to help us to develop our ambitious plans.

Why work for Maritime Transport?

• Competitive salary
• Annual salary review (discretionary).
• Annual bonus (discretionary).
• 25 days holiday plus 8 bank holidays on top from day 1.
• Life assurance cover x3 from day 1 and up to age 66.
• Group personal pension.
• Employee assistance programme.
• Big discounts on MSC cruises for yourself, family and friends
• Maritime Weekly Lottery – every week one employee will win £1,000 Net
• You’ll be working for one of the market leaders

Duties & Responsibilities:

• Managing our customers daily volumes.
• Dealing internally with Maritime staff to manage any issues or problems.
• Dealing externally with our customer, ensuring a high standard of customer service is maintained at all times.

An understanding of the transport industry would be preferred but not essential. Working as part of a successful team, you will possess excellent communication skills and experience of dealing directly with customers. A working knowledge of IT systems and Microsoft Excel is essential for the role.