Customer Service Trainer: Build Skills, Lead a New Centre

HUNTER SELECTION; Sunderland; On-site; GBP 34,000 - 40,000; Full time

Job summary

A leading recruitment consultancy is looking for a Call Centre Trainer in Sunderland to help develop the team and enhance customer service. The role involves designing engaging training sessions and materials, coaching staff, and assessing training effectiveness. The ideal candidate has experience in training within a customer service environment and strong communication skills. This position offers a salary of up to £40K along with various benefits, including generous holiday and pension contributions.

Benefits

Salary of up to 40,000

27 days' holiday

Company pension contribution of up to 11% of basic salary

Career development opportunities

Supportive working environment

Qualifications

• Experience in customer service training or a similar role.
• Proven ability to coach and mentor staff.
• Competence in assessing training effectiveness.

Responsibilities

• Design and deliver engaging training sessions for customer service teams.
• Create training materials including presentations and e-learning content.
• Coach and mentor staff to enhance communication and problem-solving skills.
• Assess training effectiveness and implement improvements.
• Collaborate with managers to identify skill gaps and develop training solutions.

Skills

Previous experience as a Customer Service Trainer

Strong communication and presentation skills

Ability to design interactive training programs

Knowledge of customer service best practices

Comfortable using digital tools for training delivery

Job description

A leading recruitment consultancy is looking for a Call Centre Trainer in Sunderland to help develop the team and enhance customer service. The role involves designing engaging training sessions and materials, coaching staff, and assessing training effectiveness. The ideal candidate has experience in training within a customer service environment and strong communication skills. This position offers a salary of up to £40K along with various benefits, including generous holiday and pension contributions.