Customer Service

Adecco; Ipswich; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading recruitment agency is seeking a Customer Service Representative to support day-to-day operations and act as the main contact for customers. The role involves managing orders, maintaining customer data, and ensuring high service quality. Ideal candidates will have previous customer service experience, strong communication skills, and a proactive approach. This full-time temporary position offers exposure to a well-established environment and is part of a supportive team.

Benefits

Supportive and professional team

Collaboration and value on contributions

Qualifications

• Previous experience in a customer service role, ideally within manufacturing or a similar environment.
• Strong communication skills, both written and verbal.
• Highly organised with the ability to manage multiple priorities.

Responsibilities

• Manage customer orders from set-up through to confirmation, ensuring correct pricing and payment status.
• Proactively communicate with customers regarding order status and delivery date changes.
• Log and resolve after-sales queries, including processing credits.

Skills

Customer service experience

Strong communication skills

Organizational skills

Proactivity and adaptability

Teamwork

Job description

Customer Service Representative

Sector: Manufacturing
Contract Type: Temporary, 3 months +
Working Pattern: Full Time

The Role

You will support the day-to-day operations of the customer service function, acting as a key point of contact for customers and working closely with internal teams to ensure orders, payments, and customer data are managed accurately.

Key Responsibilities

• Manage customer orders from set-up through to confirmation, ensuring correct pricing, documentation, and payment status.
• Chase missing information, proforma payments, and blocked orders to minimise delays.
• Maintain and update customer master data, including consignee and logistics information.
• Communicate proactively with customers regarding order status, quotations, and delivery date changes.
• Complete order checks for key accounts to ensure accuracy and service quality.
• Log and resolve after-sales queries, including processing credits where required.
• Support supplier and internal documentation processes, including questionnaires.

About You

• Previous experience in a customer service role, ideally within manufacturing or a similar environment.
• Strong communication skills, both written and verbal.
• Highly organised with the ability to manage multiple priorities.
• Proactive, adaptable, and keen to learn.
• A positive team player with a customer‑focused approach.

What's On Offer

• Full‑time temporary position within a supportive and professional team.
• Exposure to a well‑established manufacturing environment.
• A collaborative workplace where contributions are valued.

If you're looking for a varied customer service role where accuracy, communication, and teamwork are key, we'd love to hear from you.

Apply today to take the next step in your customer service career.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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