Customer Service Technician

Sécheron Hasler Group; Manchester; On-site; GBP 30,000 - 40,000; Full time

Job summary

A global leader in electric equipment is seeking a dynamic Customer Service Technician in Manchester. Responsibilities include providing technical support for on-board electronics, diagnosing hardware/software issues, and performing repairs and calibrations. Ideal candidates should have a technical education in electronics, over 3 years of hands-on experience, and be customer-oriented. Fluency in English is required, and knowledge of German/French is a plus. Opportunities for growth and direct communication within the company are offered.

Qualifications

• 3+ years hands-on repair/testing experience.
• Knowledge of railway electronics and communication systems (WTB/MVB/Ethernet).
• English required; German/French a plus.

Responsibilities

• Provide technical support for on-board electronics.
• Diagnose and resolve hardware/software issues.
• Perform repairs, overhauls, and calibrations.

Skills

Technical support and service expertise

Troubleshooting skills

Customer orientation

Proactivity

Education

Technical education in electronics/electromechanics

Tools

CRM systems

Digital service platforms

Job description

With over 140 years of Swiss engineering heritage, Sécheron Hasler Group is a global leader in high-power electrical and electronic equipment. Our solutions power railways, renewable energy, DC and AC networks, and industrial systems worldwide trusted for their precision, reliability, and innovation.

HaslerRail AG is proud of its more than 130-years tradition in the field of railway technology. With its headquarters in Bern, Switzerland, we are the world leader in on-board electronics for railway vehicles with a steadily growing product portfolio. All over the world, the name Hasler is synonymous of Swiss quality in the railway market. For the expansion of our team, we are seeking to hire inManchester a dynamic and motivatedCustomer Service Technician.

Main Tasks

• Provide technical support and service for HaslerRail’s on-board electronics (data recorders, HMIs, speed sensors, energy metering, gateways). Ensure high availability and safety for customer fleets through troubleshooting, repairs, calibrations, and training.
• Diagnose and resolve hardware/software issues.
• Perform repairs, overhauls, and calibrations (workshop & field).
• Deliver preventive maintenance under SLAs.
• Provide customer training and technical support.
• Collaborate with engineering and quality teams for improvements.
• Ensure compliance with safety and railway standards.

• Technical education in electronics/electromechanics.
• 3+ years hands‑on repair/testing experience.
• Knowledge of railway electronics and communication systems (WTB/MVB/Ethernet).
• English required; German/French a plus.
• Willingness to travel (20–30%).
• Customer‑oriented, precise, proactive.
• Familiarity with the railway or broader transportation sector.
• Previous exposure to CRM systems and digital service platforms.
• Ability to interpret basic technical documentation or schematics.

We fosterflat hierarchiesanddirect communication, enabling quick decisions and strong collaboration across all levels. You’ll be trusted with real responsibility and encouraged to take initiative, with plenty of opportunities to grow both personally and professionally.