Customer Service Team Leader (Homeware Brand)

Office Angels; New Rossington; On-site; GBP 30,000; Full time

Job summary

A recruitment agency is seeking a Customer Service Team Leader for a luxury retailer in Doncaster. This full-time role involves managing a team, improving service levels, and requires experience in customer service leadership. The ideal candidate will have strong leadership and communication skills to motivate a dedicated team. Competitive salary of £30,000 offered, with immediate start available.

Qualifications

• Previous experience in customer service leadership, preferably in retail.
• Leadership abilities with a passion for motivating others.
• A passion for delivering outstanding customer experiences.

Responsibilities

• Lead and manage the Customer Service Team to meet service level targets.
• Seek opportunities to boost team productivity and service quality.
• Provide regular updates on team performance and improvement plans.
• Collaborate with management and warehouse teams to minimize costs.
• Monitor team performance, ensuring high accuracy and attendance.

Skills

Customer service leadership

Excellent communication skills

Motivating others

Job description

Customer Service Team Leader (Homeware Retailer)

Hours: Full Time, Monday to Friday 9am - 5pm
Location: Loversall, Doncaster

Salary: £30,000
Start Date: ASAP (Notice Period Allowing)

Are you a passionate leader with a flair for customer service? Do you thrive in a fast-paced retail environment? If so, we want YOU to lead a team for our Luxury Retail client, based in Loversall, Doncaster.

What You'll Do:

As the Customer Service Team Leader, you will report directly to the Customer Service Logistics Manager and play a pivotal role in leading and overseeing the Customer Service team in the warehouse and operations environment. This is an exciting opportunity to make a significant impact by managing daily operations, enhancing service levels, and improving efficiencies across all customer interactions.

Key Responsibilities:

• Lead and manage the Customer Service Team of 4 to meet service level targets and quality standards.
• Actively seek opportunities to boost team productivity, efficiency, and service quality.
• Ensure accurate and up-to-date reporting data for all logs and performance metrics.
• Collaborate with the Customer Service Management Team and Warehouse Operations Team to minimise costs and maximise service opportunities.
• Provide regular updates on team performance and develop actionable improvement plans.
• Distribute tickets and monitor team performance, ensuring high accuracy and attendance.
• Foster individual skill development and accountability for SLA and KPI targets.
• Review processes regularly and implement necessary improvements.
• Engage in meetings and contribute to ongoing process enhancements.

What We're Looking For:

• Previous experience in customer service leadership, preferably in retail.
• Leadership abilities with a passion and ability for motivating others.
• Excellent communication skills, both verbal and written.
• A passion for delivering outstanding customer experiences.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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