Retail Customer Service Team Lead — Flexible Hours

Power Leisure Bookmakers Ltd (UK Branch); Bolton; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Competitive salary rewards

Annual & Quarterly rewards

Flexible work patterns

Family Leave

Company Sharesave Scheme

Life Cover

Company Pension Scheme

Company Sick Pay

Birthday Leave

Employee Assistance Programme

Company Social Events

Groupon Discount Scheme

Eyecare vouchers

Job summary

Power Leisure Bookmakers Ltd is seeking a Customer Service Team Leader in Bolton to oversee daily shop operations and guest experience. You will lead a busy retail betting environment, assist customers across multiple channels, and ensure smooth running in the Shop Manager’s absence.

The role emphasizes proactive service, strong hosting skills, and a commitment to compliance and responsible gaming. Permanent, on-site position with opportunities for rewards and recognition.

Qualifications

• Excellent customer service skills, ensuring customers receive a friendly, professional and positive experience.
• Proactive and results-driven, with the ability to work in a fast-paced betting shop environment.
• Confident communication and problem-solving skills, with the ability to handle customer queries and resolve issues effectively.
• Adaptable and enthusiastic, with a willingness to learn, support team members and maintain high standards of shop operations.
• Excellent hosting skills, creating a welcoming and enjoyable experience for every customer.

Responsibilities

• Assisting customers to place bets through various channels, such as our betting terminals, telephone services, and in-shop transactions
• Maintaining excellent shop presentation standards to create an inviting atmosphere for customers
• Responsible for all operations in the absence of the Shop Manager, ensuring smooth functioning of the shop
• Adapting to changing situations while maintaining a strong customer-focused approach when hosting
• Fulfilling social responsibility duties by adhering to established guidelines and regulations

Skills

Customer service

Proactive mindset

Communication

Problem solving

Hosting/hosting guests

Job description

Power Leisure Bookmakers Ltd is seeking a Customer Service Team Leader in Bolton to oversee daily shop operations and guest experience. You will lead a busy retail betting environment, assist customers across multiple channels, and ensure smooth running in the Shop Manager’s absence.

The role emphasizes proactive service, strong hosting skills, and a commitment to compliance and responsible gaming. Permanent, on-site position with opportunities for rewards and recognition.