Customer Service Team Lead

bloobloom; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A visionary eyewear company in London is looking for a full-time Customer Service Team Lead. This role involves engaging customers across multiple channels and ensuring exceptional service. Candidates should have strong communication skills and a degree. The position offers opportunities for growth, a vibrant team environment, and generous employee benefits, including free spectacles, competitive salary, and a friendly workplace atmosphere.

Benefits

Free spectacles and sunglasses

22-day Holiday + Bank Holidays

Regular company socials

Perks for family and friends

Qualifications

• Experience in a communications or customer-facing role.
• Fluent English speaker with strong communication skills.
• Comfortable in a digital environment.

Responsibilities

• Answer customers' enquiries across all channels.
• Demonstrate product knowledge of bloobloom lenses and frames.
• Oversee lifecycle of orders and provide after-sales assistance.
• Advocate for customer needs and issues across departments.
• Explore innovative ways to enhance customer service.

Skills

People engagement

Time management

Problem solving

Strategic thinking

Education

University degree or equivalent

Job description

Overview

We are currently recruiting for a full-time Customer Service Team Lead position to join our Customer Experience team based at our Notting Hill offices.

bloobloom was created to change the way people buy their glasses by rebuilding the entire experience. In a market populated by dinosaurs, we’re putting design and technology back at the heart of the process of buying a pair of glasses, making the journey fun and exciting without costing a small fortune.

At bloobloom, we also want the right choice to be as easy as wearing a great pair of glasses. That’s why we only partner with ethical factories, are climate‑neutral certified, and donate a pair to someone in need for every pair we sell.

We love our customers and want to make a personal connection with everyone who reaches out to us. Beyond the statement, our team has the freedom and means to get creative and go beyond meeting basic customer expectations in each and every conversation. Our goal is simple. 100% WOW.

If you have a cool personality and want to work with other awesome individuals for a great company this is the job for you!

Key Responsibilities

• Answer customers' enquiries on all channels, including live chat, email, telephone, and social media platforms
• Demonstrate exceptional product knowledge as well as accurately explain features and benefits of bloobloom lenses and frames
• Oversee the complete lifecycle of orders and provide consistent after‑sales assistance
• Be the voice of the customer and advocate for customer needs / issues cross‑departmentally
• Be creative and constantly consider new ways to help us provide the best possible customer service
• Convert customers into bloobloom advocates

Who You Are

• You’re a passionate people person and like engaging with customers
• You’re driven and self‑motivated - you want to excel at what you do!
• You thrive in a multitasking environment and can organise your time efficiently
• You believe in understanding a customer’s pain, building value and solving problems
• You are a team player who works and engages with others to achieve results
• You are a strategic thinker and like to offer new ideas / solutions to improve things

Essential Skills & Experience

• Relevant experience in a communications or customer‑facing role
• Educated to university degree level or equivalent
• Fluent English speaker with exceptional verbal, written and general communication skills
• Comfortable in a digital environment
• Previous experience in the Optical industry would be a bonus

Key Benefits

• Opportunity to join a fast‑growing and ambitious startup
• Work with a friendly team of highly motivated individuals
• Exceptional scope for progression and development
• An environment where you are listened to and can actually have an impact
• Great West London location – 4 min walk to Portobello Road
• Spacious and modern offices, with excellent facilities
• Regular company socials and events
• Perks for employees and up to 10 family members and friends
• Free spectacles and sunglasses for you, and discounts for family and friends
• 22‑day Holiday + Bank Holidays
• Competitive salary depending on experience

Further Information

• Type of contract : Full‑time, office‑based
• Location : London, United Kingdom
• Working Hours : 40 hours per week, Monday to Friday