Customer Service Support

YourRecruit; England; On-site; GBP 26,000; Full time

Job summary

A recruitment agency in the United Kingdom is seeking a Customer Service & Account Executive to join a friendly team. In this role, you will be the first point of contact for customers, managing key accounts and maximizing sales opportunities. The ideal candidate should have experience in customer service, telesales, and account management. Strong organizational skills and the ability to build relationships are essential. The role offers a salary of £26,000 with bonus potential, working Monday to Friday.

Qualifications

• Strong customer service and telephone skills with a calm, professional approach.
• Experience in telesales, account management, or a similar customer-facing role.
• Excellent organizational skills with ability to manage diaries and accounts.

Responsibilities

• Act as the first point of contact for customers, ensuring efficient service.
• Manage a portfolio of client accounts with proactive communication.
• Build rapport with customers and promote products through upselling.

Skills

Customer service

Telesales

Account management

Upselling

Organizational skills

Job description

We are recruiting on behalf of our client for a Customer Service & Account Executive to join their friendly, close-knit team. This role offers the perfect mix of customer service, telesales, and account management, making it an excellent opportunity for someone who enjoys building relationships and driving sales.

Salary: £26,000 (pro rata, with bonus potential)

Hours: Monday - Thursday: 9:00am - 5:30pm (½ hour lunch), Friday: 9:00am - 1:00pm (no lunch)

The Role

You will act as the first point of contact for customers, ensuring a smooth and efficient service while maximising sales opportunities. Alongside handling day-to-day enquiries, you will be responsible for managing your own portfolio of key accounts covering multiple practices, some with regular purchasing needs and others requiring more proactive contact.

Key responsibilities include:

• Handling customer queries with professionalism and patience, including delivery issues, order errors, and stock availability.
• Processing orders quickly and accurately.
• Building rapport with customers and promoting additional products through upselling and link-selling.
• Managing a portfolio of client accounts, ensuring each practice is contacted regularly with updates on promotions and special offers.
• Working to grow sales across your accounts on a quarterly basis, with a focus on targeted product campaigns.
• Carrying out administration tasks such as processing emailed orders and maintaining accurate account records.
• Collaborating closely with a small, supportive team while confidently managing your own workload.

About You

Our client is looking for someone who has:

• Strong customer service and telephone skills with a calm, professional approach.
• Experience in telesales, account management, or a similar customer-facing role.
• Confidence in upselling, link-selling, and building lasting client relationships.
• Excellent organisational skills, with the ability to manage diaries, accounts, and admin tasks efficiently.
• A proactive, team-focused attitude and the ability to work independently.

If you are a motivated customer service professional with a talent for relationship-building and sales, we'd love to hear from you.

For your information:

• Interested? Please send your CV in as a Word format only
• Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship)
• Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee

Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies.

YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation.

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