Customer Service Supervisor: Lead 40+ Team & Duty Manager

Booker; Cardiff; Vor Ort; GBP 30.000 - 38.000; Vollzeit

Benefits dieser Stelle

Colleague discount

Tesco discount after 3 months

Mobile deals

Household & car insurance discounts

Eye test & glasses discount

Health & wellbeing support

Pension scheme

Life assurance

Zusammenfassung

Booker is seeking a Duty Manager to lead a 40+ person team at our Cardiff Business Centre, contributing to the store’s management team and taking on Duty Manager responsibilities at times. The role offers fast paced exposure to our customer base and a strong path in food wholesaling.

You will supervise cash handling, payroll, and customer service, while collaborating with department Supervisors to monitor orders and deliveries. A solid retail background and leadership skills are essential.

Qualifikationen

• Passionate about providing exceptional customer service.
• Flexible and able to manage a team.
• Strong communication skills and supervisory experience.
• Practical experience in the retail trade.

Aufgaben

• Ensure team complies with legal standards and company procedures.
• Train cash handling to minimise losses.
• Control debt and recover overdue payments.
• Maintain payroll records.
• Engage with customers to resolve issues and improve service.
• Liaise with other Supervisors to monitor delivery orders.
• Manage a team across reception and checkout areas.

Kenntnisse

Customer service

Team management

Communication

Retail experience

Jobbeschreibung

Booker is seeking a Duty Manager to lead a 40+ person team at our Cardiff Business Centre, contributing to the store’s management team and taking on Duty Manager responsibilities at times. The role offers fast paced exposure to our customer base and a strong path in food wholesaling.

You will supervise cash handling, payroll, and customer service, while collaborating with department Supervisors to monitor orders and deliveries. A solid retail background and leadership skills are essential.