Customer Service Supervisor & Duty Manager - Frontline Lead

Booker Group plc; Cardiff; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Booker colleague card 10% off

Double discount events up to 3x a year

Tesco discount card 10% to 15%

Tesco SIM deals 10%

Tesco Bank insurance discounts

Eye care discounts

Health checks at Tesco Pharmacy

RAC breakdown cover rates

Cycle to work scheme

Save As You Earn share scheme

Pension matching

Death in service life cover

Job summary

Booker Group plc in Cardiff is seeking a Duty Manager to joins its dynamic Business Centre. You will lead a fast-moving team of over 40 colleagues and play a pivotal role within the store's management team, stepping in as Duty Manager at times during the week.

This is a fantastic opportunity to advance a career in Food Wholesaling while delivering excellent customer service and ensuring compliance with company standards.

Qualifications

• Passionate about providing exceptional customer service.
• Flexible, adaptable and enjoys working with, as well as managing a team.
• Excellent communicator and have some experience in supervising or managing a team.
• Practical experience in the retail trade.

Responsibilities

• Ensuring that the team comply with legal standards and company procedures at all times.
• Ensuring that your team are fully trained in cash handling to minimise losses.
• Controlling debt and recover overdue or failed payments from customers.
• Maintaining accurate and timely payroll records.
• Engaging with customers to prevent or resolve customer issues and complaints, utilising their feedback to improve customer service and satisfaction.
• Liaising with other department Supervisors to monitor orders for delivery.
• Managing a team of customer focused individuals throughout reception and checkout area.

Skills

Customer service

Team management

Communication

Retail experience

Job description

Booker Group plc in Cardiff is seeking a Duty Manager to joins its dynamic Business Centre. You will lead a fast-moving team of over 40 colleagues and play a pivotal role within the store's management team, stepping in as Duty Manager at times during the week.

This is a fantastic opportunity to advance a career in Food Wholesaling while delivering excellent customer service and ensuring compliance with company standards.