Frontline Customer Service Supervisor - Lead 40+ Team & Duty Manager

Tesco Retail; Morecambe; On-site; GBP 21,000 - 30,000; Full time

Job summary

Booker Group is seeking a Duty Manager to lead a large customer-focused team within our store operations. You will play a key role in the store's management team, stepping in as Duty Manager during select periods and driving service standards across reception and checkout areas.

You will be responsible for ensuring legal compliance, staff training, and accurate payroll records while engaging with customers to resolve issues and improve satisfaction.

Qualifications

• Supervising or managing a team in a retail environment.
• Strong focus on customer service and service standards.
• Experience with cash handling and loss prevention is a plus.
• Experience leading and coordinating a front-of-store team.

Responsibilities

• Lead a team of 40+ colleagues across reception and checkout areas.
• Ensure compliance with legal standards and company procedures.
• Oversee payroll records and staff training in cash handling.
• Engage with customers to resolve issues and improve service quality.
• Coordinate with department supervisors to monitor orders and delivery.

Skills

Team management

Customer service

Retail experience

Communication skills

Job description

Booker Group is seeking a Duty Manager to lead a large customer-focused team within our store operations. You will play a key role in the store's management team, stepping in as Duty Manager during select periods and driving service standards across reception and checkout areas.

You will be responsible for ensuring legal compliance, staff training, and accurate payroll records while engaging with customers to resolve issues and improve satisfaction.