Customer Service Supervisor: Lead 40+ Team & Duty Manager

Tesco; Inverness; On-site; GBP 24,000 - 30,000; Full time

Job summary

Booker, the UK's leading food and drink wholesaler, is seeking a Duty Manager in Inverness to lead a busy team and influence service standards within the store's management team.

You will oversee a 40+ colleague team, ensure compliance with procedures, and maintain cash handling and payroll records, while engaging with customers to resolve issues. This role offers exposure to a fast-moving food wholesaling environment.

Qualifications

• Passionate about providing exceptional customer service.
• Flexible, adaptable and enjoys managing a team.
• Experience in supervising or managing a team.
• Practical experience in the retail trade.

Responsibilities

• Ensuring that the team comply with legal standards and company procedures at all times.
• Ensuring that your team are fully trained in cash handling to minimise losses
• Controlling debt and recover overdue or failed payments from customers
• Maintaining accurate and timely payroll records.
• Engaging with customers to prevent or resolve customer issues and complaints, utilising their feedback to improve customer service and satisfaction
• Liaising with other department Supervisors to monitor orders for delivery
• Managing a team of customer focused individuals throughout reception and checkout area

Skills

Customer service

Team leadership

Communication

Job description

Booker, the UK's leading food and drink wholesaler, is seeking a Duty Manager in Inverness to lead a busy team and influence service standards within the store's management team.

You will oversee a 40+ colleague team, ensure compliance with procedures, and maintain cash handling and payroll records, while engaging with customers to resolve issues. This role offers exposure to a fast-moving food wholesaling environment.