Customer Experience Supervisor & Duty Manager

Booker; Workington; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Booker colleague card 10% off

Tesco colleague discounts 10-15%

Discounts on Tesco Mobile deals

Car, pet, home insurance discounts

Eye tests and glasses discounts

Health checks and pharmacy benefits

Discounted RAC breakdown cover

Save As You Earn share scheme (after 3

Pension - employer matched

Life Assurance

Job summary

Booker is seeking a Duty Manager to lead a busy retail team in our Food Wholesaling environment. You will be at the forefront of store operations, helping shape customer service quality and outcomes.

You will balance frontline reception and checkout duties while supporting the store management team. We’re looking for someone with strong communication skills, retail supervisory experience, and a passion for delivering exceptional service.

Qualifications

• Strong team leadership and staff development experience.
• Proven customer service excellence with a focus on issue resolution.
• Practical cash handling and payroll recordkeeping in a retail setting.

Responsibilities

• Lead a team of 40+ colleagues and act as Duty Manager as needed.
• Ensure compliance with legal standards and company procedures.
• Oversee cash handling to minimise losses and monitor debt/recoveries.

Skills

Team leadership

Customer service

Cash handling

Payroll

Communication

Retail experience

Job description

Booker is seeking a Duty Manager to lead a busy retail team in our Food Wholesaling environment. You will be at the forefront of store operations, helping shape customer service quality and outcomes.

You will balance frontline reception and checkout duties while supporting the store management team. We’re looking for someone with strong communication skills, retail supervisory experience, and a passion for delivering exceptional service.