Customer Service Supervisor (Hiring Immediately)

JR United Kingdom; York; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Front of House Manager to lead and inspire a team in a vibrant restaurant environment. This role focuses on creating a positive atmosphere for both guests and team members while driving performance and achieving excellent results. You will be responsible for coaching your team, managing shifts, and understanding the restaurant's financial performance. With a commitment to individuality and diversity, this company offers a supportive work culture where your contributions are recognized and celebrated. Join a dynamic team and enjoy a range of benefits including flexible hours, bonuses, and discounts.

Benefits

Weekly pay and tips

£1000 annual bonus opportunity

Flexible hours

Free shift meals

50% discount outside of work

Paid parental leave

Recognition programs

Pension

Holiday

Gym memberships

Qualifications

• Passionate about supporting and developing teams.
• Experienced in shift planning and customer service.

Responsibilities

• Support and develop your team to maintain high standards.
• Plan and manage shifts for adequate coverage.

Skills

Team Coaching

Shift Planning

Customer Service

Financial Management

Job description

Job Title:

Front of House Manager | Location: York Designer Outlet (Full Time)

Please note that this role is based at Wagamama York Designer Outlet (Unit 201-202 St Nicholas Ave, York YO19 4TA).

About Wagamama:

Celebrating individuality and diversity, Wagamama has over 165 restaurants across the UK and Ireland. We value personality over perfection and embrace the philosophy 'be you, be Wagamama'.

The Role:

As a Front of House Manager, you will be a leader passionate about creating a positive environment for guests and team members. Your responsibilities include coaching and developing your team, driving restaurant performance, and achieving excellent results.

Key Responsibilities:

• Support and develop your team to maintain high standards and deliver excellent service.
• Plan and manage shifts to ensure adequate coverage and team engagement.
• Manage labor and rotas, and understand the financial performance of the restaurant.
• Celebrate team successes and recognize individual needs.

Ideal Candidate:

• Passionate about supporting and developing teams.
• Experienced in shift planning, team coaching, and customer service.
• Knowledgeable in managing labor, rotas, and financials.
• Motivated to celebrate success and foster a positive environment.

Benefits:

• Weekly pay and tips, with up to 30% earnings access via Wagestream.
• £1000 annual bonus opportunity.
• Flexible hours to support your side projects.
• Free shift meals and 50% discount outside of work.
• Family-friendly policies, including paid parental leave.
• First access to new menus and exclusive events.
• Recognition programs and nationwide visibility.
• Additional benefits: pension, holiday, training, cycle to work, retail discounts, gym memberships, long service awards.

Additional Information:

Wagamama is committed to diversity and inclusion. This role is based in an airport; successful applicants will need to apply for an airport pass (paid for by Wagamama), provide five years of references, and complete a DBS check. If a pass cannot be obtained, alternative vacancies at nearby non-airport locations will be considered.

*Tips are entirely at guest discretion, vary by restaurant, and are not considered wages or guaranteed.