Customer Service Supervisor (Hiring Immediately)

JR United Kingdom; Leeds; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player seeks a dynamic Front of House Manager to lead a vibrant team in a fast-paced restaurant environment. This role focuses on creating a positive atmosphere for both guests and staff, driving performance, and celebrating team successes. With a commitment to individuality and diversity, the company offers flexible hours, competitive pay, and a range of benefits including a generous bonus scheme and discounts. If you are passionate about team development and delivering exceptional service, this opportunity is perfect for you.

Benefits

Weekly pay and tips sharing

Access to earnings before payday

£1000 annual bonus opportunity

Flexible hours

Free on-shift food

50% discount outside of work

Family-friendly policies

Training and development

Pension scheme

Gym memberships

Qualifications

• Experience in managing and developing teams in a fast-paced environment.
• Strong understanding of financial performance and labor management.

Responsibilities

• Lead and develop a passionate team to ensure high standards of service.
• Manage shift planning and ensure adequate coverage for operations.

Skills

Team Development

Shift Planning

Financial Performance Management

Guest Relations

Job description

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Customer Service Supervisor (Hiring Immediately), Leeds, West Yorkshire

Client: Wagamama

Location: Leeds, West Yorkshire, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

2

Posted:

08.05.2025

Expiry Date:

22.06.2025

Job Description:

Front of House Manager | Location: York Designer Outlet | Full Time

Please note that this role is based at Wagamama York Designer Outlet (Unit 201-202, St Nicholas Ave, York YO19 4TA).

At Wagamama, we celebrate individuality and diversity. With over 165 restaurants across the UK and Ireland, we are looking for a Front of House Manager to join us on our journey to nourish both body and soul.

The Role:

As a Front of House Manager, you will lead with passion, creating a positive environment for guests and team members. You will support continuous coaching and development of your team, drive restaurant performance, and achieve excellent results.

We are looking for someone who:

• Is passionate about supporting and developing their team, maintaining high standards
• Has experience in shift planning and management, ensuring adequate coverage and team coaching
• Understands managing labour, rotas, and financial performance of the restaurant
• Loves celebrating success and recognizing individual drives and needs

What’s in it for you:

• Weekly pay and tips sharing
• Access up to 30% of earnings before payday with Wagestream
• £1000 annual bonus opportunity
• Flexible hours to support side interests
• Free on-shift food and 50% discount outside of work
• Industry-leading family-friendly policies (26 weeks full pay + 13 weeks half pay for expectant or adopting parents)
• First to try new menus
• Wagamama parties with VIP guests
• Recognition as a nationwide 'Love Above the Door' legend

Additional benefits include pension scheme, holiday, training, cycle to work scheme, retail and leisure discounts, gym memberships, and long service awards.

Be You, Be Wagamama:

Wagamama is proudly part of the Disability Confident scheme.

As this role is based in an airport, successful applicants will need to apply for an airport pass (paid for by Wagamama). This process requires providing five years of continuous references and completing a DBS check. If a pass cannot be obtained, we will seek vacancies at nearby non-airport locations.

*100% of tips go to our teams. Tips vary by restaurant and are at guests' discretion. Tips are not considered wages or guaranteed.