Customer Service Supervisor (Hiring Immediately)

JR United Kingdom; Doncaster; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a passionate Front of House Manager to lead their team in creating a welcoming environment. This role involves coaching staff, managing shift plans, and driving restaurant performance. With a focus on individuality and diversity, the company offers a range of benefits, including flexible hours, a generous bonus scheme, and early access to new menus. Join a vibrant team dedicated to excellence and enjoy perks like free meals and industry-leading family-friendly policies. If you thrive in a dynamic setting and are eager to make a difference, this opportunity is perfect for you.

Benefits

Weekly pay and share of tips

Access to earnings before payday

£1000 annual bonus opportunity

Flexible hours

Free on-shift food

50% off outside work meals

Family-friendly policies

Recognition awards

Pension scheme

Gym memberships

Qualifications

• Experience in managing and developing a team in a fast-paced environment.
• Strong understanding of restaurant operations and financial performance.

Responsibilities

• Create a positive environment for guests and team members.
• Support team coaching and development to uphold high standards.

Skills

Team Leadership

Shift Planning

Staff Management

Financial Performance Insights

Job description

Job Title: Customer Service Supervisor (Hiring Immediately), Doncaster

Client: Wagamama

Location: Doncaster, United Kingdom

Job Category: Other

EU Work Permit Required: Yes

Job Views: 2

Posted: 08.05.2025

Expiry Date: 22.06.2025

Job Description:

Front of House Manager | Location: York Designer Outlet | Full Time

Please note that this role is based at Wagamama York Designer Outlet (Unit 201-202, St Nicholas Ave, York YO19 4TA).

At Wagamama, we celebrate individuality and diversity. With over 165 restaurants across the UK and Ireland, we are seeking a Front of House Manager to join us on our journey to nourish both body and soul.

The Role:

As a Front of House Manager, you will be a passionate leader dedicated to creating a positive environment for our guests and team. You will support ongoing coaching and development, drive restaurant performance, and deliver excellent results.

We are looking for someone who:

• Is passionate about supporting and developing their team to uphold high standards.
• Has experience in shift planning and management, ensuring adequate staffing and team coaching.
• Understands managing labor, rotas, and has insights into restaurant financial performance.
• Loves celebrating team successes and recognizes individual drivers and needs.

What We Offer:

• Weekly pay and a share of tips
• Access up to 30% of earnings before payday with Wagestream
• £1000 annual bonus opportunity
• Flexible hours to support side pursuits
• Free on-shift food from our menu and 50% off outside work
• Industry-leading family-friendly policies, including 26 weeks full pay and 13 weeks half pay for expectant or adopting parents
• Early access to new menus
• Wagamama parties with VIP guests
• Recognition as a nationwide 'Love Above the Door' legend

Additional benefits include pension scheme, holiday, training, cycle-to-work scheme, retail and leisure discounts, gym memberships, and long service awards.

Be You, Be Wagamama:

Wagamama is proudly part of the Disability Confident scheme.

As this role is based in an airport, successful applicants will need to apply for an airport pass (paid for by Wagamama). This process requires five years of continuous references and a DBS check. If a pass cannot be obtained, alternative vacancies will be considered.

*100% of tips go to our teams. Tips vary by restaurant, are discretionary, and are not considered wages or guaranteed.