Customer Service Supervisor (Hiring Immediately)

JR United Kingdom; Bradford; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a passionate Customer Service Supervisor to enhance team performance and guest satisfaction. This role involves leading a dynamic team, ensuring high standards, and managing shifts effectively. With a focus on individual development and team success, you'll play a pivotal role in creating a positive environment. Enjoy a range of benefits including flexible hours, bonuses, and discounts, while contributing to a vibrant workplace culture. If you thrive in a fast-paced setting and are committed to excellence, this opportunity is perfect for you.

Benefits

Weekly pay and tips

Access to earnings before payday

£1000 annual bonus opportunity

Flexible hours

Free shift food

50% off outside of work

Family-friendly policies

Pension scheme

Gym memberships

Long service awards

Qualifications

• Experience in team coaching and shift planning.
• Ability to manage labor and understand financial performance.

Responsibilities

• Support and develop the team to maintain high standards.
• Plan and manage shifts for proper coverage.
• Celebrate team successes and recognize individual contributions.

Skills

Team Coaching

Shift Planning

Financial Performance Understanding

Celebrating Team Success

Job description

**Job Title:** Customer Service Supervisor (Hiring Immediately), Bradford

Client:

wagamama

Location:

Bradford, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

2

Posted:

08.05.2025

Expiry Date:

22.06.2025

Job Description:

Front of House Manager | Location: York Designer Outlet | Full Time

Please note that this role is based at Wagamama York Designer Outlet (Unit 201-202 St Nicholas Ave, York YO19 4TA).

At Wagamama, we celebrate individuality and diversity. With over 165 restaurants in the UK and Ireland, we are looking for a Front of House Manager to join us on our journey to nourish both body and soul.

The Role:

As a Front of House Manager, you will lead with passion, creating a positive environment for guests and team members. You will support in coaching and developing your team to perform at their best while driving restaurant performance and achieving excellent results.

Responsibilities include:

• Supporting and developing your team to maintain high standards
• Planning and managing shifts to ensure proper coverage
• Managing labour, rotas, and understanding financial performance
• Celebrating team successes and recognizing individual needs

We’d love to hear from you if you:

• Are passionate about supporting and developing your team
• Have experience in shift planning and team coaching
• Have experience managing labour and understanding financials
• Enjoy celebrating success and recognizing individual contributions

Benefits include:

• Weekly pay and tips
• Access up to 30% of earnings before payday with Wagestream
• £1000 annual bonus opportunity
• Flexible hours
• Free shift food and 50% off outside of work
• Family-friendly policies including 26 weeks full pay + 13 weeks half pay for expectant or adopting parents
• First access to new menu launches
• Wagamama parties with VIP guests
• Recognition through our nationwide programme

Additional benefits include pension scheme, holiday, training, cycle to work scheme, retail and leisure discounts, gym memberships, and long service awards.

Be You, Be Wagamama:

Wagamama is proudly part of the Disability Confident scheme.

As this role is based at an airport, successful applicants will need to apply for an airport pass (paid for by Wagamama). This process requires providing five years of continuous references and completing a DBS check. If a pass cannot be obtained, we will consider vacancies in nearby non-airport locations.

*100% of tips go to our teams. Tips vary by restaurant and are left at guests' discretion. Tips are not considered wages and are not guaranteed.