Customer Service Supervisor (Hiring Immediately)

JR United Kingdom; Sheffield; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a vibrant and dynamic team as a Front of House Manager at an established restaurant chain. This role focuses on creating a positive environment for both guests and team members while driving performance and excellence. You'll have the opportunity to coach and develop your team, ensuring high standards are maintained. Enjoy flexible hours, competitive pay, and a range of benefits including a generous bonus and discounts. Be part of a company that values individuality and supports your growth in a fun, engaging atmosphere.

Benefits

Weekly pay and share of tips

Access to earnings before payday

Annual bonus opportunity

Flexible hours

Free food on shift

50% off food outside work

Family-friendly policies

First access to new menus

Recognition program

Pension scheme

Qualifications

• Experience in managing a team and maintaining high standards.
• Ability to plan shifts and manage labor effectively.

Responsibilities

• Lead and develop the front of house team to ensure excellent service.
• Drive restaurant performance and celebrate team successes.

Skills

Team Development

Shift Planning

Financial Performance Management

Coaching

Job description

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Customer Service Supervisor (Hiring Immediately), Sheffield, South Yorkshire

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Client:

Wagamama

Location:

Sheffield, South Yorkshire, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

08.05.2025

Expiry Date:

22.06.2025

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Job Description:

Front of House Manager | Location York Designer Outlet | Full time

Please note that this role is based at Wagamama York Designer Outlet (Unit 201-202 St Nicholas Ave, York YO19 4TA).

Celebrating individuality and personality over perfection, Wagamama has over 165 restaurants across the UK and Ireland. We are looking for a Front of House Manager to join us on our journey to nourish both body and soul.

The role |

As a Front of House Manager, you will be a leader passionate about creating a positive environment for guests and team members. You will support in coaching and developing your team to excel, while driving restaurant performance and delivering excellent results.

We are looking for someone who:

• Is passionate about supporting and developing their team to maintain high standards
• Has experience in shift planning and management, and enjoys coaching on the go
• Has experience managing labour and rotas, with an understanding of financial performance
• Loves celebrating success and recognizing individual needs

What’s in it for you |

• Weekly pay and a share of tips
• Access up to 30% of earnings before payday with Wagestream
• £1000 annual bonus opportunity
• Flexible hours to support side pursuits
• Free food on shift and 50% off outside work to share with friends and family
• Industry-leading family-friendly policies, including 26 weeks full pay and 13 weeks half pay for expectant or adopting parents
• First access to new menus
• Wagamama parties with VIP guests
• Recognition as a nationwide love above the door legend through our national recognition program

Additional benefits include pension scheme, holiday, training, cycle to work scheme, retail and leisure discounts, gym memberships, and long service awards.

Be you, be Wagamama

Wagamama is proudly part of the Disability Confident scheme.

As this role is based in an airport, successful applicants will need to apply for an airport pass (paid for by Wagamama). This involves providing five years of continuous references and completing a DBS check. If a pass cannot be obtained, we will consider other vacancies in nearby non-airport locations.

*100% of tips go to our teams. Tips vary by restaurant and are at guest discretion. Tips are not considered wages and are not guaranteed.