Customer Service Supervisor (Hiring Immediately)

ZipRecruiter; York; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company as a Front of House Manager at a vibrant location in York Designer Outlet. This role is perfect for those who thrive on creating a welcoming atmosphere and enjoy leading a team to success. With a focus on training and development, you will ensure high standards while managing shifts and financial performance. Enjoy flexible hours, a generous bonus opportunity, and a range of perks including free meals and a family-friendly policy. If you're ready to make a difference and celebrate individuality, this is the place for you!

Benefits

Weekly pay plus share of tips

Access up to 30% of earnings before payday

£1000 annual bonus opportunity

Flexible hours

Free food on shift

50% off outside of work

Family-friendly policy

Pension schemes

Gym memberships

Long service awards

Qualifications

• Passionate about supporting team development and maintaining high standards.
• Experience in managing labor and rotas effectively.
• Strong coaching skills to enhance team performance.

Responsibilities

• Create a positive environment for guests and team members.
• Drive restaurant performance and deliver outstanding results.
• Support continuous coaching and development of the team.

Skills

Team Management

Shift Planning

Coaching

Financial Performance Understanding

Job description

Job Description

Front of House Manager | Location: York Designer Outlet | Full Time

Please note that this role is based at Wagamama York Designer Outlet (Unit 201-202 St Nicholas Ave, York YO19 4TA).

With over three decades of celebrating individuality, we don’t conform — we celebrate difference. We value personality over perfection — we call it be you, be Wagamama. With more than 165 restaurants across the UK and Ireland, we are looking for a Front of House Manager to join us on our journey to nourish both bowls and souls.

The Role |

As a Front of House Manager, you will be a leader passionate about creating a positive environment for our guests and team. You will support continuous coaching and development of your team to help them excel, while driving restaurant performance and delivering outstanding results.

If you...

• Are passionate about supporting your team, focusing on training and development to maintain high standards
• Have experience in shift planning and management to ensure proper coverage, and enjoy coaching on the go
• Have experience managing labour and rotas, with an understanding of financial performance
• Love celebrating success, recognizing individual drives and needs

We’d love to hear from you

What’s in it for you |

• Weekly pay plus share of tips
• Access up to 30% of your earnings before payday with Wagestream
• £1000 annual bonus opportunity
• Flexible hours to support your side hustle
• Free food on shift — anything from our menu! Plus 50% off outside of work to treat friends and family
• Industry-leading family-friendly policy (26 weeks full pay + 13 weeks half pay for expectant or adopting individuals)
• Be the first to try our new menus
• Wagamama parties throughout the year with VIP guests
• Recognition as a nationwide love above the door legend through our recognition program

Additionally, we offer pension schemes, holiday entitlement, training, cycle-to-work schemes, retail and leisure discounts, gym memberships, and long service awards.

Be you, be Wagamama

Wagamama is proudly part of the Confident Group.

As this role is airport-based, successful applicants must apply for an airport pass (paid for by Wagamama). This process requires providing 5 years of continuous references and completing a DBS check. If a pass cannot be obtained, we will seek vacancies in nearby non-airport restaurants.

*100% of tips go to our teams. Tips vary by restaurant and are at guests' discretion. Tips are not considered wages, nor are they guaranteed.