Customer Service Supervisor (Hiring Immediately)

JR United Kingdom; Swindon; On-site; GBP 25,000 - 35,000; Full time

Job summary

An innovative firm is seeking a Front of House Manager to lead a dynamic team in a vibrant restaurant environment. This role focuses on fostering a positive atmosphere for both guests and staff, ensuring high standards through effective training and support. With a commitment to celebrating individual contributions and team successes, you will play a pivotal role in driving restaurant performance. Enjoy benefits like weekly pay, flexible hours, and an annual bonus opportunity while being part of a company that values diversity and individuality. If you are passionate about hospitality and team development, this is the perfect opportunity for you.

Benefits

Weekly pay and share of tips

Access to earnings before payday

£1000 annual bonus opportunity

Flexible hours

Free on-shift food

50% discount outside work

Family-friendly policies

Early access to new menus

Wagamama parties

Long service awards

Qualifications

• Passionate about creating a positive environment for guests and team.
• Experience in managing shifts and team performance.

Responsibilities

• Support team through training and development to maintain high standards.
• Plan and manage shifts to ensure proper coverage and engagement.

Skills

Team Support

Shift Planning

Team Coaching

Financial Performance Understanding

Job description

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Customer Service Supervisor (Hiring Immediately), Swindon, Wiltshire

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Client:

wagamama

Location:

Swindon, Wiltshire, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

08.05.2025

Expiry Date:

22.06.2025

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Job Description:

Front of House Manager | Location York Designer Outlet | Full time

Please note that this role is based at Wagamama York Designer Outlet (Unit 201-202 St Nicholas Ave, York YO19 4TA).

At Wagamama, we celebrate individuality and diversity. We value personality over perfection – we call it be you, be wagamama. With over 165 restaurants across the UK and Ireland, we are looking for a Front of House Manager to join us on our journey to nourish both body and soul.

The role |

As a Front of House Manager, you will be a leader passionate about creating a positive environment for guests and your team. You will support and coach your team to excel, driving restaurant performance and delivering excellent results.

Responsibilities include:

• Supporting your team through training and development to maintain high standards
• Planning and managing shifts to ensure proper coverage and team engagement
• Managing labour and rotas, understanding financial performance
• Celebrating success and recognizing individual contributions

We’d love to hear from you if you:

• Are passionate about team support, training, and high standards
• Have experience in shift planning and team coaching
• Are experienced in managing labour, rotas, and understanding financials
• Enjoy celebrating team successes and recognizing individual needs

Benefits |

• Weekly pay and share of tips
• Access up to 30% of earnings before payday with Wagestream
• £1000 annual bonus opportunity
• Flexible hours to support side interests
• Free on-shift food and 50% discount outside work
• Industry-leading family-friendly policies
• Early access to new menus
• Wagamama parties and VIP guest events
• Recognition as a nationwide 'Love Above the Door' legend

Additional benefits include pension scheme, holiday, training, cycle to work scheme, retail and leisure discounts, gym memberships, and long service awards.

Be you, be Wagamama

Wagamama is proudly part of Disability Confident.

As this role is based at an airport, successful applicants will need to apply for an airport pass (paid for by Wagamama). This involves providing 5 years of continuous references and completing a DBS check. If a pass cannot be obtained, alternative vacancies in nearby non-airport locations will be considered.

*100% of tips go to our teams. Tips vary by restaurant and are discretionary; they are not considered wages and are not guaranteed.