Customer Service Supervisor (Hiring Immediately)

JR United Kingdom; Bristol; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Customer Service Supervisor to lead a dynamic team in a vibrant restaurant environment. This role is pivotal in fostering a positive atmosphere for both guests and staff, while driving performance and achieving outstanding results. With a commitment to individual growth and team success, you will be part of a company that values diversity and celebrates achievements. Enjoy flexible hours, a range of benefits, and the opportunity to make a real impact in the hospitality sector. If you are passionate about customer service and team leadership, this is the perfect opportunity for you.

Benefits

Weekly pay and share of tips

Access to earnings before payday

£1000 annual bonus opportunity

Flexible hours

Free on-shift food

50% discount outside of work

Paid parental leave

Recognition programs

Pension scheme

Cycle-to-work scheme

Qualifications

• Passionate about team support and high standards.
• Experienced in managing labor and rotas.

Responsibilities

• Lead a team, creating a positive environment for guests.
• Support continuous coaching to help your team excel.

Skills

Team Leadership

Coaching and Development

Financial Performance Understanding

Shift Planning

Job description

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Below is the refined version:

Customer Service Supervisor (Hiring Immediately), Bristol

Client: Wagamama

Location: Bristol, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Description:

Front of House Manager | Location: York Designer Outlet | Full Time

Please note that this role's location is Wagamama York Designer Outlet (Unit 201-202 St Nicholas Ave, York YO19 4TA).

At Wagamama, we celebrate individuality and diversity. With over 165 restaurants across the UK and Ireland, we are seeking a Front of House Manager to join us on our journey to nourish both body and soul.

The role:

• Lead a team with passion, creating a positive environment for guests and staff.
• Support continuous coaching and development to help your team excel.
• Drive restaurant performance and achieve outstanding results.

Ideal candidate:

• Passionate about team support, training, and high standards.
• Experienced in shift planning, team coaching, and managing labor and rotas.
• Understanding of financial performance within a restaurant setting.
• Enjoy celebrating success and recognizing individual needs.

Benefits:

• Weekly pay and share of tips (tips go directly to the team).
• Access up to 30% of earnings before payday with Wagestream.
• £1000 annual bonus opportunity.
• Flexible hours to support side interests.
• Free on-shift food and 50% discount outside of work.
• Industry-leading family-friendly policies, including paid parental leave.
• Early access to new menus and exclusive events.
• Recognition programs and nationwide visibility.

Additional benefits include pension scheme, holiday entitlement, training, cycle-to-work scheme, retail and leisure discounts, gym memberships, and long service awards.

Additional information:

• Wagamama is proudly part of the Disability Confident scheme.
• This role is based in an airport; successful applicants must apply for an airport pass (paid for by Wagamama), provide five years of continuous references, and complete a DBS check.
• If a pass cannot be obtained, alternative vacancies in nearby non-airport locations will be considered.

*100% of tips go to our teams. Tips are discretionary and not considered wages, nor are they guaranteed.