Customer Service Supervisor (Hiring Immediately)

JR United Kingdom; Woking; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Customer Service Supervisor to join their vibrant team in Woking. This role is perfect for someone who thrives in a fast-paced environment and is passionate about developing their team. You'll lead with enthusiasm, ensuring a positive atmosphere for both guests and staff. With a commitment to diversity and inclusion, this company offers a range of benefits including flexible hours, generous bonuses, and a supportive work culture. If you're ready to make a meaningful impact in a dynamic setting, this opportunity is for you!

Benefits

Weekly pay and tips sharing

Access to earnings before payday

£1000 annual bonus opportunity

Flexible hours

Free on-shift food

50% discount outside work

Family-friendly policies

Early access to new menus

Recognition programs

Pension schemes

Qualifications

• Passionate about supporting and developing their team.
• Experience in shift planning and management.
• Understanding of managing labor and financial performance.

Responsibilities

• Lead with passion to create a positive environment for guests.
• Support team through coaching and drive restaurant performance.
• Ensure excellent results and recognize individual drives.

Skills

Team Development

Shift Planning

Financial Performance Management

Job description

Job Title: Customer Service Supervisor (Hiring Immediately) - Woking

Client: Wagamama

Location: Woking, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 2

Posted: 08.05.2025

Expiry Date: 22.06.2025

Job Description:

Front of House Manager | Location: York Designer Outlet | Full Time

Please note that this role is based at Wagamama York Designer Outlet (Unit 201-202 St Nicholas Ave, York YO19 4TA).

Wagamama celebrates individuality and diversity, emphasizing personality over perfection. With over 165 restaurants across the UK and Ireland, we are looking for a Front of House Manager to join us in our mission to nourish both body and soul.

The Role

As a Front of House Manager, you will lead with passion, creating a positive environment for guests and team members alike. You will support your team through coaching and development, drive restaurant performance, and ensure excellent results.

We’re Looking For Someone Who:

• Is passionate about supporting and developing their team to maintain high standards
• Has experience in shift planning and management, ensuring proper staffing and team coaching
• Understands managing labor, rotas, and the financial performance of the restaurant
• Loves celebrating success and recognizes individual drives and needs

What We Offer

• Weekly pay and tips sharing
• Access up to 30% of earnings before payday via Wagestream
• £1000 annual bonus opportunity
• Flexible hours to support side interests
• Free on-shift food and 50% discount outside work
• Industry-leading family-friendly policies (26 weeks full pay + 13 weeks half pay for expectant or adopting parents)
• Early access to new menus
• Wagamama parties and VIP events
• Recognition through our national programme

Additional benefits include pension schemes, holiday, training, cycle schemes, retail and leisure discounts, gym memberships, and long service awards.

Additional Information

Wagamama is committed to diversity and inclusion as a Disability Confident employer. Since this role is located at an airport, successful applicants will need to apply for an airport pass (paid for by Wagamama), provide five years of continuous references, and complete a DBS check. If a pass cannot be obtained, alternative vacancies nearby will be considered.

*Tips are 100% directed to our teams. Tips vary by restaurant, are at guest discretion, and are not guaranteed wages.