Customer Service Supervisor (Hiring Immediately)

JR United Kingdom; Gloucester; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player seeks a passionate Front of House Manager to lead a vibrant team in Gloucester. This role emphasizes creating a welcoming atmosphere while driving restaurant performance and guest satisfaction. You will be instrumental in coaching your team and ensuring exceptional service standards. With a commitment to personal development and a supportive work culture, this opportunity offers flexible hours, competitive pay, and a range of enticing benefits, including a generous bonus structure and the chance to enjoy delicious meals on shift. Join a company that values individuality and celebrates success.

Benefits

Weekly Pay

Access to Earnings Before Payday

Annual Bonus Opportunity

Flexible Hours

Free On-Shift Food

Family-Friendly Policy

Early Access to New Menus

Recognition Programs

Pension Scheme

Gym Memberships

Qualifications

• Proven experience in a supervisory role within the hospitality industry.
• Strong ability to lead and motivate teams.

Responsibilities

• Create a positive environment for guests and teams.
• Coach and develop team members to excel in their roles.

Skills

Team Leadership

Coaching and Development

Shift Planning

Financial Performance Management

Job description

The provided job description contains a mix of relevant information and some formatting issues that can be improved for clarity and readability. Below is a refined version that maintains the original content and structure, using appropriate HTML tags:

Customer Service Supervisor (Hiring Immediately), Gloucester

Client:

Wagamama

Location:

Gloucester, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

2

Posted:

08.05.2025

Expiry Date:

22.06.2025

Job Description:

Front of House Manager | Location York Designer Outlet | Full Time

Please note that this role is based at Wagamama York Designer Outlet (Unit 201-202, St Nicholas Ave, York YO19 4TA).

Celebrating individuality and personality over perfection, we call it 'be you, be Wagamama'. With over 165 restaurants across the UK and Ireland, we are seeking a Front of House Manager to join us on our journey to nourish both body and soul.

The Role

As a Front of House Manager, you will be a leader passionate about creating a positive environment for our guests and teams. You will support in coaching and developing your team to excel while driving restaurant performance and delivering exceptional results.

What We’re Looking For

• Passion for supporting your team, focusing on training and development to maintain high standards
• Experience in running and planning shifts to ensure proper coverage, with a love for coaching on the go
• Experience in managing labour and rotas, with understanding of financial performance
• Ability to celebrate success, recognizing individual drives and needs

Benefits

• Weekly pay plus share of tips (100% of tips go to our teams)
• Access up to 30% of earnings before payday with Wagestream
• £1000 annual bonus opportunity
• Flexible hours to support side pursuits
• Free on-shift food from our menu and 50% off outside work
• Industry-leading family-friendly policy (26 weeks full pay + 13 weeks half pay for expectant or adopting parents)
• Early access to new menus
• Wagamama parties and VIP guest events
• Recognition through our nationwide 'Love Above the Door' program
• Additional benefits: pension scheme, holiday, training, cycle to work scheme, retail and leisure discounts, gym memberships, long service awards

Additional Information

Wagamama is proudly part of the Disability Confident scheme.

Since this role is based at an airport, successful applicants will need to apply for an airport pass (paid for by Wagamama). The process requires providing five years of continuous references and completing a DBS check. If a pass cannot be obtained, alternative vacancies in nearby non-airport locations will be considered.

*All tips are given solely at guests' discretion and are not considered wages; 100% of tips go to our teams. Actual tips vary by restaurant and are not guaranteed.