Customer Service Supervisor (Hiring Immediately)

JR United Kingdom; Bath; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a passionate Front of House Manager to lead a vibrant team in a dynamic restaurant environment. This role emphasizes creating a welcoming atmosphere for both guests and staff, fostering a culture of development and recognition. With opportunities for bonuses, flexible hours, and a variety of perks, this position offers a chance to grow within a supportive team. Join a company that values individuality and supports its employees with industry-leading benefits and recognition programs.

Benefits

Weekly pay and tips

Access to earnings before payday

£1000 annual bonus opportunity

Flexible hours

Free food on shift

50% off food outside work

Industry-leading family-friendly policies

Early access to new menus

Recognition program

Gym memberships

Qualifications

• Experience in managing teams and maintaining high standards.
• Ability to drive restaurant performance and deliver excellent results.

Responsibilities

• Create a positive environment for guests and team members.
• Support ongoing coaching and development of staff.

Skills

Team Development

Shift Planning

Financial Performance Management

Job description

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Customer Service Supervisor (Hiring Immediately), Bath

Job details:

• Client: Wagamama
• Location: Bath, United Kingdom
• Job Category: Other
• EU work permit required: Yes

Job Description:

Front of House Manager | Location: York Designer Outlet | Full Time

Please note that this role is based at Wagamama York Designer Outlet (Unit 201-202 St Nicholas Ave, York YO19 4TA).

At Wagamama, we celebrate individuality and personality over perfection. With over 165 restaurants across the UK and Ireland, we're looking for a Front of House Manager to join us on our journey to nourish from bowl to soul.

The role:

As a Front of House Manager, you'll be a leader passionate about creating a positive environment for guests and team members. You'll support ongoing coaching and development, drive restaurant performance, and deliver excellent results.

Ideal candidate:

• Passionate about supporting and developing your team to maintain high standards
• Experienced in shift planning and managing team coverage
• Skilled in managing labor, rotas, and understanding financial performance
• Enjoy celebrating success and recognizing individual needs

What we offer:

• Weekly pay and tips
• Access up to 30% of earnings before payday with Wagestream
• £1000 annual bonus opportunity
• Flexible hours
• Free food on shift and 50% off outside work
• Industry-leading family-friendly policies
• Early access to new menus
• Wagamama parties and VIP guest events
• National recognition program

Additional benefits include pension, holiday, training, cycle scheme, discounts, gym memberships, and long service awards.

Be you, be Wagamama

Wagamama is proudly part of the Disability Confident scheme.

As the role is based in an airport, successful applicants must apply for an airport pass (paid for by Wagamama), provide 5 years of references, and complete a DBS check. If a pass cannot be obtained, roles in nearby non-airport locations will be considered.

*Tips are 100% for the team, vary by restaurant, and are at guest discretion. Tips are not considered wages and are not guaranteed.