Customer Service Supervisor (Hiring Immediately)

JR United Kingdom; Southampton; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dynamic Front of House Manager to join their team in Southampton. This exciting role involves leading a passionate team, ensuring high standards of service, and driving restaurant performance. You will have the opportunity to celebrate successes, support team development, and create a welcoming atmosphere for guests. With a range of benefits including flexible hours, a generous bonus scheme, and industry-leading family-friendly policies, this position offers a rewarding career path in a vibrant and diverse environment.

Benefits

Weekly pay plus share of tips

Access to up to 30% of earnings before payday

£1000 annual bonus opportunity

Flexible hours

Free on-shift food

50% off outside work meals

Paid parental leave

Early access to new menus

Wagamama parties

Recognition as a Wagamama legend

Qualifications

• Passionate about supporting and developing team members.
• Experience in managing operations and financial performance.

Responsibilities

• Lead and create a positive environment for guests and team members.
• Drive restaurant performance and achieve excellent results.

Skills

Team Development

Shift Planning

Financial Performance Management

Customer Service

Job description

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Customer Service Supervisor (Hiring Immediately), Southampton

Client: Wagamama

Location: Southampton, United Kingdom

Job Category: Other

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EU work permit required:

Yes

Job Views:

2

Posted:

08.05.2025

Expiry Date:

22.06.2025

Job Description:

Front of House Manager | Location York Designer Outlet | Full Time

Please note that this role is based at Wagamama York Designer Outlet (Unit 201-202 St Nicholas Ave, York YO19 4TA).

At Wagamama, we celebrate individuality and diversity. With over 165 restaurants across the UK and Ireland, we are seeking a Front of House Manager to join our team and help us nourish from bowl to soul.

The Role:

As a Front of House Manager, you will lead with passion, creating a positive environment for guests and team members. You will support ongoing coaching and development, drive restaurant performance, and achieve excellent results.

We are looking for someone who:

• Is passionate about supporting and developing their team while maintaining high standards.
• Has experience in shift planning and running operations smoothly.
• Understands managing labor, rotas, and financial performance.
• Loves celebrating success and recognizing individual needs.

What We Offer:

• Weekly pay plus share of tips
• Access up to 30% of earnings before payday with Wagestream
• £1000 annual bonus opportunity
• Flexible hours to support your side hustle
• Free on-shift food from our menu and 50% off outside work
• Industry-leading family-friendly policies, including paid parental leave
• Early access to new menus
• Wagamama parties with VIP guests
• Recognition as a nationwide Wagamama legend

Additional benefits include pension scheme, holiday, training, cycle to work scheme, retail and leisure discounts, gym memberships, and long service awards.

Be You, Be Wagamama:

Wagamama is proudly part of the Disability Confident scheme.

As this role is airport-based, successful applicants must apply for an airport pass (paid for by Wagamama). The process includes providing five years of continuous references and completing a DBS check. If a pass cannot be obtained, alternative vacancies in nearby non-airport locations will be considered.

*Note: 100% of tips go to our teams. Tips vary by restaurant and are at guest discretion; they are not considered wages or guaranteed.