Customer Service Supervisor (Hiring Immediately)

JR United Kingdom; High Wycombe; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a passionate Front of House Manager to lead their team in creating a vibrant dining experience. This role is perfect for someone who thrives on developing others and driving performance in a fast-paced environment. With responsibilities ranging from team coaching to financial management, you will play a key role in ensuring the success of the restaurant. Enjoy a variety of benefits including weekly pay, tips sharing, and flexible hours, all while being part of a company that values individuality and diversity. If you're ready to make a difference and celebrate success, this opportunity is for you.

Benefits

Weekly pay and tips sharing

Access to earnings before payday

£1000 annual bonus opportunity

Flexible hours

Free food on shift

50% discount outside of work

Paid parental leave

Pension scheme

Gym memberships

Retail and leisure discounts

Qualifications

• Passion for supporting and developing team members.
• Experience in managing labor and understanding restaurant financials.

Responsibilities

• Support and develop your team to maintain high standards.
• Plan and manage shifts to ensure proper staffing levels.
• Manage labor and rotas while understanding financial performance.

Skills

Team Coaching

Shift Planning

Financial Management

Celebrating Success

Job description

Job Title: Customer Service Supervisor (Hiring Immediately), High Wycombe

Client: Wagamama

Location: High Wycombe, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 2

Posted: 08.05.2025

Expiry Date: 22.06.2025

Job Description:

Front of House Manager | Location: York Designer Outlet | Full Time

Please note that this role is based at Wagamama York Designer Outlet (Unit 201-202, St Nicholas Ave, York YO19 4TA).

At Wagamama, we celebrate individuality and diversity. With over 165 restaurants across the UK and Ireland, we are seeking a Front of House Manager to join our team and continue our journey of nourishing both body and soul.

The Role:

As a Front of House Manager, you will lead with passion, creating a positive environment for guests and team members alike. You will support continuous coaching and development, drive restaurant performance, and deliver outstanding results.

Responsibilities:

• Support and develop your team to maintain high standards and achieve their potential.
• Plan and manage shifts to ensure proper staffing levels, coaching team members during service.
• Manage labor and rotas, understanding the financial performance of the restaurant.
• Celebrate successes, recognizing individual contributions and needs.

What We're Looking For:

• A passion for supporting and developing your team.
• Experience in shift planning and team coaching.
• Experience in managing labor and understanding restaurant financials.
• A love for celebrating success and recognizing individual needs.

Benefits:

• Weekly pay and tips sharing.
• Access up to 30% of earnings before payday with Wagestream.
• £1000 annual bonus opportunity.
• Flexible hours to support your side hustle.
• Free food on shift and 50% discount outside of work.
• Industry-leading family-friendly policies, including paid parental leave.
• Early access to new menus and exclusive events.
• Recognition programs and nationwide visibility.

Additional benefits include pension scheme, holiday entitlement, training, cycle-to-work scheme, retail and leisure discounts, gym memberships, and long service awards.

Additional Information:

Wagamama is proudly part of the Disability Confident scheme. As this role is based in an airport, successful applicants will need to apply for an airport pass (paid for by Wagamama), provide five years of continuous references, and complete a DBS check. If an airport pass cannot be obtained, alternative vacancies in non-airport locations will be considered.

*100% of tips go to our teams. Tips are at guests' discretion and are not considered wages or guaranteed.