Customer Service Supervisor (Hiring Immediately)

JR United Kingdom; Stoke-on-Trent; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a passionate Front of House Manager to enhance guest experiences and lead a dedicated team. This full-time role offers a dynamic work environment where you can celebrate successes and foster team development. With an exciting array of perks, including flexible hours and a generous bonus opportunity, this position is perfect for those looking to make a significant impact in the hospitality sector. Join a company that values individuality and diversity, and be part of a journey that nourishes from bowl to soul.

Benefits

Weekly pay plus tips

Access to earnings before payday

£1000 annual bonus opportunity

Flexible hours

Free food on shift

50% off outside work

Pension schemes

Holiday and training

Cycle to work schemes

Gym memberships

Qualifications

• Experience in managing a team and creating a positive environment.
• Strong skills in shift planning and restaurant financials.

Responsibilities

• Lead and support the team to deliver excellent guest experiences.
• Drive restaurant performance and manage labour and rotas.

Skills

Team Development

Shift Management

Coaching

Financial Management

Job description

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Customer Service Supervisor (Hiring Immediately), Stoke-on-Trent

Client: Wagamama

Location: Stoke-on-Trent, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

2

Posted:

08.05.2025

Expiry Date:

22.06.2025

Job Description:

Front of House Manager | Location: York Designer Outlet | Full Time

Please note that this role is based at Wagamama York Designer Outlet (Unit 201-202 St Nicholas Ave, York YO19 4TA).

At Wagamama, we celebrate individuality and diversity. With over 165 restaurants across the UK and Ireland, we are looking for a Front of House Manager to join us on our journey to nourish from bowl to soul.

The role:

As a Front of House Manager, you will be a leader passionate about creating a positive environment for guests and team members. You will support and develop your team, drive restaurant performance, and deliver excellent results.

We are looking for someone who:

• Is passionate about supporting and developing their team to maintain high standards
• Has experience in shift planning and management, with a love for coaching on the go
• Has experience in managing labour, rotas, and understands restaurant financials
• Loves celebrating success and recognizing individual needs

What’s in it for you:

• Weekly pay plus tips
• Access up to 30% of earnings before payday with Wagestream
• £1000 annual bonus opportunity
• Flexible hours to support your side hustle
• Free food on shift and 50% off outside work
• Industry-leading family-friendly policies
• Early access to new menus
• Wagamama parties with VIP guests
• Recognition as a nationwide 'Love Above the Door' legend

Additionally, we offer pension schemes, holiday, training, cycle to work schemes, retail and leisure discounts, gym memberships, and long service awards.

Be you, be Wagamama

Wagamama is proudly part of the Disability Confident scheme.

As this role is based in an airport, successful applicants will need to apply for an airport pass (paid for by Wagamama). The process includes providing 5 years of continuous references and completing a DBS check. If a pass cannot be obtained, we will consider vacancies in nearby non-airport locations.

*100% of tips go to our teams. Tips vary by restaurant and are at guests' discretion. Tips are not considered wages and are not guaranteed.