Customer Service Supervisor (Hiring Immediately)

JR United Kingdom; Shrewsbury; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dynamic Front of House Manager to enhance guest experiences and team performance. This role involves leading a passionate team, managing shifts, and ensuring exceptional service standards. With flexible hours and a variety of exciting benefits, including a generous bonus structure and opportunities for personal growth, this position is perfect for individuals eager to make a significant impact in a vibrant restaurant environment. Join a company that values individuality and celebrates success, where your contributions will be recognized and rewarded.

Benefits

Weekly Pay

Access to Earnings Before Payday

Annual Bonus Opportunity

Flexible Hours

Free Food on Shift

50% Off Outside Work

Family-Friendly Policies

Recognition Events

Pension Scheme

Gym Memberships

Qualifications

• Passionate about supporting and developing your team to maintain high standards.
• Experienced in shift planning and management, with a love for team coaching.

Responsibilities

• Lead and create a positive environment for guests and team.
• Support and coach your team to excel while driving restaurant performance.

Skills

Team Coaching

Shift Planning

Financial Performance Management

Labor Management

Job description

Job Title: Customer Service Supervisor (Hiring Immediately), Shrewsbury

Location: Shrewsbury, United Kingdom

Client: Wagamama

Job Category: Other

EU Work Permit Required: Yes

Job Description:

Front of House Manager | Location: York Designer Outlet | Full Time

Please note that this role is based at Wagamama York Designer Outlet (Unit 201-202, St Nicholas Ave, York YO19 4TA).

At Wagamama, we celebrate individuality and diversity. With over 165 restaurants in the UK and Ireland, we're looking for a Front of House Manager to join us on our journey to nourish both body and soul.

The Role:

As a Front of House Manager, you'll be a leader passionate about creating a positive environment for our guests and team. You'll support and coach your team to excel, while driving restaurant performance and delivering exceptional results.

Ideal Candidate:

• Passionate about supporting and developing your team to maintain high standards.
• Experienced in shift planning and management, with a love for team coaching.
• Skilled in managing labor, rotas, and understanding financial performance.
• Enjoy celebrating success and recognizing individual needs.

Benefits:

• Weekly pay and share of tips (tips are at guest discretion and not guaranteed).
• Access up to 30% of earnings before payday with Wagestream.
• £1000 annual bonus opportunity.
• Flexible hours to support your side hustle.
• Free food on shift and 50% off outside work to treat friends and family.
• Family-friendly policies, including 26 weeks full pay and 13 weeks half pay for expectant or adopting parents.
• Opportunity to experience new menus first.
• Wagamama parties and VIP guest events throughout the year.
• Recognition as a nationwide 'Love Above the Door' legend.

Additional benefits include pension scheme, holiday, training, cycle-to-work scheme, retail and leisure discounts, gym memberships, and long service awards.

Additional Information:

Wagamama is proud to be part of the Disability Confident scheme. This role is based in an airport; successful candidates will need to apply for an airport pass (paid for by Wagamama), provide five years of continuous references, and complete a DBS check. If a pass cannot be obtained, alternative vacancies nearby will be considered.

*Please note that 100% of tips go to our teams. Tips vary by restaurant and are at guest discretion; they are not considered wages and are not guaranteed.