Customer Service Supervisor (Hiring Immediately)

JR United Kingdom; Bolton; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a passionate Front of House Manager to lead a vibrant team in a bustling environment. This role focuses on creating a positive atmosphere for both guests and team members while driving performance excellence. You will support your team's growth and celebrate their successes, ensuring high standards are maintained. With a commitment to individuality and diversity, this company offers flexible hours, generous benefits, and an exciting opportunity to be part of a dynamic team. If you thrive in a fast-paced setting and are dedicated to team development, this role is for you!

Benefits

Weekly pay and tips share

Access to earnings before payday

£1000 annual bonus opportunity

Flexible hours

Free food on shift

50% discount outside work

Pension scheme

Holiday

Training

Gym memberships

Qualifications

• Experience in managing teams and maintaining high standards.
• Ability to plan shifts and manage financial performance.

Responsibilities

• Develop and support your team to achieve high standards.
• Manage labour, rotas, and financial performance of the restaurant.

Skills

Team Support

Shift Planning

Team Coaching

Financial Performance Management

Job description

Social network you want to login/join with:

Customer Service Supervisor (Hiring Immediately), Bolton, Greater Manchester

Client: Wagamama

Location: Bolton, Greater Manchester, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

2

Posted:

08.05.2025

Expiry Date:

22.06.2025

Job Description:

Front of House Manager | Location: York Designer Outlet | Full time

Please note that this role is based at Wagamama York Designer Outlet (Unit 201-202 St Nicholas Ave, York YO19 4TA).

At Wagamama, we celebrate individuality and diversity. With over 165 restaurants in the UK and Ireland, we are looking for a Front of House Manager to join us on our journey to nourish both body and soul.

The role:

As a Front of House Manager, you will be a leader passionate about creating a positive environment for guests and team members. You will support continuous coaching and development of your team, drive restaurant performance, and deliver excellent results.

Responsibilities include:

• Supporting and developing your team to maintain high standards
• Planning and managing shifts to ensure proper coverage and team coaching
• Managing labour, rotas, and understanding the financial performance of the restaurant
• Celebrating success and recognizing individual drives and needs

We’d love to hear from you if you:

• Are passionate about team support, training, and high standards
• Have experience in shift planning and team coaching
• Are experienced in managing labour, rotas, and financial performance
• Enjoy celebrating team successes and recognizing individual contributions

Benefits include:

• Weekly pay and tips share
• Access up to 30% of earnings before payday with Wagestream
• £1000 annual bonus opportunity
• Flexible hours
• Free food on shift and 50% discount outside work
• Industry-leading family-friendly policies
• Early access to new menus
• Wagamama parties and VIP guest events
• Recognition programs

Additional benefits: pension scheme, holiday, training, cycle to work scheme, retail and leisure discounts, gym memberships, and long service awards.

Be you, be Wagamama:

Wagamama is proudly part of the Disability Confident scheme.

Note: As this role is based at an airport, successful applicants will need to apply for an airport pass (paid for by Wagamama). This involves providing 5 years of continuous references and completing a DBS check. If a pass cannot be obtained, alternative vacancies in nearby non-airport restaurants will be considered.

*100% of tips go to our teams. Tips vary by restaurant and are left at guests' discretion. Tips are not considered wages and are not guaranteed.