Customer Service Supervisor (Hiring Immediately)

JR United Kingdom; Warrington; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a passionate Front of House Manager to lead their team in a vibrant restaurant environment. This role involves creating a positive atmosphere for both guests and staff, as well as driving performance through effective coaching and management. With a focus on teamwork and individual recognition, you will play a key role in maintaining high standards of service. The company offers a range of benefits, including flexible hours, a generous bonus structure, and opportunities for personal development. If you thrive in a dynamic setting and are committed to excellence, this is the perfect opportunity for you.

Benefits

Weekly Pay

Access to Earnings Before Payday

Annual Bonus Opportunity

Flexible Hours

Free Food on Shift

50% Off for Friends and Family

Family-Friendly Policies

Pension Scheme

Cycle-to-Work Scheme

Gym Memberships

Qualifications

• Experience in managing teams and ensuring high service standards.
• Strong understanding of restaurant operations and financials.

Responsibilities

• Lead and develop the front of house team to deliver exceptional service.
• Manage staffing, shift planning, and restaurant performance.

Skills

Team Development

Shift Planning

Financial Performance Management

Customer Service Excellence

Job description

Job Title: Customer Service Supervisor (Hiring Immediately), Warrington, Cheshire

Client: Wagamama

Location: Warrington, Cheshire

Job Category: Other

EU Work Permit Required: Yes

Job Views: 2

Posted: 08.05.2025

Expiry Date: 22.06.2025

Job Description:

Front of House Manager | Location: York Designer Outlet | Full Time

Please note that this role is based at Wagamama York Designer Outlet (Unit 201-202, St Nicholas Ave, York YO19 4TA).

At Wagamama, we celebrate individuality and value personality over perfection. With over 165 restaurants across the UK and Ireland, we are looking for a Front of House Manager to join us in our mission to nourish both body and soul.

The Role:

As a Front of House Manager, you will be a leader passionate about creating a positive environment for our guests and team. You will support continuous coaching and development, drive restaurant performance, and deliver excellent results.

We’re Looking For Someone Who:

• Is passionate about supporting and developing their team to uphold high standards
• Has experience in shift planning and management, ensuring proper staffing and team coaching
• Has experience managing labour, rotas, and understands restaurant financial performance
• Loves celebrating success and recognizing individual needs

What We Offer:

• Weekly pay and a share of tips
• Access up to 30% of earnings before payday via Wagestream
• £1000 annual bonus opportunity
• Flexible hours to support your side pursuits
• Free food on shift and 50% off outside work for friends and family
• Industry-leading family-friendly policies, including 26 weeks full pay and 13 weeks half pay for expectant or adopting parents
• Opportunity to experience new menu launches first
• Wagamama parties with VIP guests throughout the year
• Recognition as a nationwide 'Love Above the Door' legend

Additional benefits include pension scheme, holiday, training, cycle-to-work scheme, retail and leisure discounts, gym memberships, and long service awards.

Additional Information:

Wagamama is proud to be part of the Disability Confident scheme.

As this role is based at an airport, successful applicants will need to apply for an airport pass (paid for by Wagamama). This process requires providing five years of continuous references and completing a DBS check. If a pass cannot be obtained, we will consider other vacancies nearby.

*100% of tips go directly to our teams. Tips vary by restaurant, are at guest discretion, and are not considered wages or guaranteed.