Customer Service Supervisor (Hiring Immediately)

JR United Kingdom; Liverpool; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a passionate Customer Service Supervisor to join their dynamic team in Liverpool. This role involves leading and supporting a team to deliver exceptional customer experiences while managing restaurant operations. You will be responsible for coaching team members, ensuring high service standards, and celebrating individual successes. With a focus on team support and training, this position offers flexible hours, a generous bonus opportunity, and numerous perks including free meals and family-friendly policies. If you thrive in a fast-paced environment and are dedicated to excellence, this is the perfect opportunity for you.

Benefits

Weekly pay and tips share

Access to earnings before payday

£1000 annual bonus opportunity

Flexible hours

Free on-shift food

50% off outside of work

Family-friendly policies

Pension scheme

Gym memberships

Long service awards

Qualifications

• Experience in managing restaurant operations and leading a team.
• Ability to maintain high standards of service and performance.

Responsibilities

• Lead and support your team to deliver outstanding customer experiences.
• Manage restaurant operations and ensure high standards of service.

Skills

Team Support

Shift Planning

Financial Performance Understanding

Coaching and Development

Job description

Job Title: Customer Service Supervisor (Hiring Immediately), Liverpool

Client: Wagamama

Location: Liverpool, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 2

Posted: 08.05.2025

Expiry Date: 22.06.2025

Job Description:

Customer Service Supervisor | Location: Liverpool

Wagamama is seeking a passionate Customer Service Supervisor to join our team in Liverpool. We are a dynamic restaurant chain with over 165 locations across the UK and Ireland, committed to celebrating individuality and providing exceptional service.

The Role:

As a Customer Service Supervisor, you will lead and support your team to deliver outstanding customer experiences. Your responsibilities include coaching and developing team members, managing restaurant operations, and ensuring high standards of service and performance.

We are looking for someone who:

• Is passionate about team support, training, and maintaining high standards
• Has experience in shift planning, managing labor, and understanding financial performance
• Loves celebrating success and recognizing individual needs

What We Offer:

• Weekly pay and tips share
• Access up to 30% of earnings before payday with Wagestream
• £1000 annual bonus opportunity
• Flexible hours
• Free on-shift food and 50% off outside of work
• Family-friendly policies, including 26 weeks full pay + 13 weeks half pay for expectant or adopting parents
• Opportunities to experience new menus and participate in company events
• Recognition programs and nationwide visibility

Additional benefits include pension scheme, holiday, training, cycle to work scheme, retail and leisure discounts, gym memberships, and long service awards.

Additional Information:

This role is based in an airport; successful applicants will need to apply for an airport pass (paid for by Wagamama). The process includes providing 5 years of continuous references and completing a DBS check. If a pass cannot be obtained, alternative vacancies in nearby non-airport locations will be considered.

*Tips are 100% for team members; they vary by restaurant and are at guest discretion. Tips are not considered wages and are not guaranteed.