Customer Service Supervisor (Hiring Immediately)

JR United Kingdom; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is looking for a passionate Customer Service Supervisor to enhance the dining experience in Manchester. This role is pivotal in supporting front-of-house operations, ensuring exceptional customer service, and leading a dynamic team. You'll be responsible for managing shifts, training staff, and contributing to the restaurant's financial success. With a focus on individuality and growth, this vibrant team offers flexible hours, weekly pay, and a range of benefits, including a £1000 annual bonus and opportunities for personal development. Join us to make a difference in a lively environment!

Benefits

Weekly pay and tips

Access to up to 30% of earnings before payday

£1000 annual bonus opportunity

Flexible hours

Free shift meals

Discounts for friends and family

Family-friendly policies

Pension scheme

Holiday entitlement

Training and additional discounts

Qualifications

• Experience in a supervisory role within customer service.
• Strong leadership and team management skills.

Responsibilities

• Support daily restaurant operations and manage the team.
• Ensure high standards of customer service and satisfaction.
• Train and develop team members for optimal performance.

Skills

Customer Service Excellence

Team Management

Training and Development

Operational Support

Job description

**Job Title:** Customer Service Supervisor (Hiring Immediately), Manchester

Company:

Wagamama

Location:

Manchester, United Kingdom

Job Category:

Other

EU Work Permit Required:

Yes

Job Views:

2

Posted:

08.05.2025

Expiry Date:

22.06.2025

Job Description:

Customer Service Supervisor at Wagamama Manchester

We are seeking a passionate Customer Service Supervisor to join our team in Manchester. In this role, you will support the front-of-house operations, ensure excellent customer service, and lead the team to deliver a memorable dining experience.

Responsibilities include:

• Supporting daily restaurant operations and team management
• Ensuring high standards of customer service and satisfaction
• Training and developing team members
• Managing shifts, labour, and rotas
• Contributing to the financial performance of the restaurant
• Fostering a positive and inclusive team environment

We value personality and individuality, celebrating difference and supporting your growth within our vibrant team.

Benefits:

• Weekly pay and tips
• Access up to 30% of earnings before payday with Wagestream
• £1000 annual bonus opportunity
• Flexible hours
• Free shift meals and discounts for friends and family
• Family-friendly policies including paid parental leave
• Opportunities to experience new menus and participate in company events
• Pension scheme, holiday entitlement, training, and additional discounts

Note: As this role is based in an airport, successful applicants will need to apply for an airport pass (paid for by Wagamama), which requires providing five years of continuous references and completing a DBS check. If a pass cannot be obtained, alternative vacancies in nearby non-airport locations will be considered.