Customer Service Supervisor (Hiring Immediately)

JR United Kingdom; Guildford; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a passionate Front of House Manager to lead their team in Guildford. This role emphasizes creating a positive environment for both guests and staff. You will be responsible for coaching and developing your team, managing operations, and driving results. The company offers competitive pay, flexible hours, and numerous perks, including an annual bonus opportunity and discounts. If you thrive in a dynamic setting and are committed to excellence, this is the perfect opportunity for you.

Benefits

Weekly pay and tips

Access to earnings via Wagestream

£1000 annual bonus opportunity

Flexible hours

Free on-shift food

50% discount outside work

Paid parental leave

Early access to new menus

Recognition programs

Gym memberships

Qualifications

• Experience in leading and developing a team in a fast-paced environment.
• Strong understanding of restaurant operations and performance metrics.

Responsibilities

• Manage restaurant operations and ensure excellent service.
• Coach and develop team members to uphold high standards.

Skills

Team Coaching

Shift Planning

Labour Management

Financial Performance Understanding

Job description

Job Title: Customer Service Supervisor (Hiring Immediately), Guildford

Client: Wagamama

Location: Guildford, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 4

Posted: 08.05.2025

Expiry Date: 22.06.2025

Job Description:

Front of House Manager | Location: York Designer Outlet | Full Time

Please note that this role is based at Wagamama York Designer Outlet (Unit 201-202, St Nicholas Ave, York YO19 4TA).

Wagamama celebrates individuality and diversity, emphasizing personality over perfection. With over 165 restaurants across the UK and Ireland, we are seeking a Front of House Manager to lead and inspire our team, ensuring excellent service and restaurant performance.

The Role

As a Front of House Manager, you will be a passionate leader dedicated to creating a positive environment for guests and staff. Your responsibilities include coaching and developing your team, managing restaurant operations, and driving results.

We Are Looking For Someone Who...

• Is passionate about supporting and developing their team to uphold high standards
• Has experience in shift planning and team coaching
• Understands labour management and financial performance
• Loves recognizing team successes and individual needs

What We Offer

• Weekly pay and tips
• Access up to 30% of earnings via Wagestream
• £1000 annual bonus opportunity
• Flexible hours
• Free on-shift food and 50% discount outside work
• Family-friendly policies including paid parental leave
• Early access to new menus
• Wagamama parties and recognition programs
• Additional benefits: pension, holiday, training, cycle scheme, discounts, gym memberships, long service awards

Wagamama is committed to diversity and inclusion and is part of the Disability Confident scheme. This role requires an airport pass (cost covered by Wagamama), along with references and a DBS check. If a pass cannot be obtained, alternative roles will be considered.

*Tips are at guests' discretion and not guaranteed; they are not considered wages.