Customer Service Supervisor (Hiring Immediately)

JR United Kingdom; Portsmouth; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Front of House Manager to foster a welcoming atmosphere for guests and team members. In this dynamic role, you will lead your team with enthusiasm, ensuring high standards and excellent restaurant performance. Your responsibilities will include coaching team members, managing shifts, and understanding financial performance. With a commitment to celebrating individuality and diversity, this position offers a vibrant work environment where your contributions are recognized. Join a company that values personality and offers industry-leading benefits, including flexible hours and generous bonuses.

Benefits

Weekly pay and tips share

Access to earnings before payday

£1000 annual bonus opportunity

Flexible hours

Free on-shift food

50% off outside of work

Family-friendly policies

Early access to new menus

Recognition awards

Pension schemes and discounts

Qualifications

• Passionate about team support and maintaining high standards.
• Experienced in shift planning and team coaching.

Responsibilities

• Support and develop your team to reach their potential.
• Plan and manage shifts effectively for proper staffing.

Skills

Team Support

Shift Planning

Team Coaching

Financial Management

Job description

Job Title: Front of House Manager | Location: York Designer Outlet

Full-time position at Wagamama

Please note that this role is based at Wagamama York Designer Outlet, Unit 201-202 St Nicholas Ave, York YO19 4TA.

About Us

Celebrating individuality and diversity, Wagamama has over 165 restaurants across the UK and Ireland. We value personality over perfection — we call it 'be you, be wagamama'. Our mission is to nourish from bowl to soul.

The Role

As a Front of House Manager, you will lead with passion to create a positive environment for guests and team members. You will support ongoing coaching and development, drive restaurant performance, and ensure excellent results.

Responsibilities

• Support and develop your team to reach their potential while maintaining high standards.
• Plan and manage shifts effectively to ensure proper staffing and team engagement.
• Manage labour, rotas, and understand the financial performance of the restaurant.
• Celebrate successes and recognize individual contributions.

Ideal Candidate

• Passionate about team support, training, and maintaining high standards.
• Experienced in shift planning and team coaching.
• Knowledgeable in managing labour costs and understanding restaurant financials.
• Enthusiastic about celebrating team successes and individual needs.

Benefits

• Weekly pay and tips share.
• Access up to 30% of earnings before payday via Wagestream.
• £1000 annual bonus opportunity.
• Flexible hours to support side pursuits.
• Free on-shift food and 50% off outside of work.
• Industry-leading family-friendly policies, including 26 weeks full pay and 13 weeks half pay for expectant or adopting parents.
• Early access to new menus.
• Wagamama parties with VIP guests.
• Recognition as a nationwide 'Love Above the Door' legend.

Additional benefits include pension schemes, holiday, training, cycle-to-work schemes, retail and leisure discounts, gym memberships, and long service awards.

Additional Information

Wagamama is proudly part of the Disability Confident scheme.

As this role is based at an airport, successful applicants will need to apply for an airport pass (paid for by Wagamama). This process requires providing five years of continuous references and completing a DBS check. If a pass cannot be obtained, alternative vacancies in nearby non-airport locations will be considered.

*Tips are 100% for the team, vary by restaurant, and are at guests' discretion. Tips are not considered wages nor guaranteed.