Customer Service Supervisor (Hiring Immediately)

JR United Kingdom; Basingstoke; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dynamic Front of House Manager to lead a vibrant team at a popular dining destination. This role focuses on creating an engaging atmosphere for both guests and staff, ensuring high standards through effective coaching and support. With flexible hours, weekly pay, and a range of exciting perks, this position offers a fantastic opportunity to grow in a fast-paced environment. If you are passionate about hospitality and thrive on developing others, this role is perfect for you!

Benefits

Weekly Pay

Tips Sharing

Flexible Hours

Free On-Shift Food

50% Off Outside Work

Annual Bonus Opportunity

Paid Parental Leave

Gym Memberships

Retail Discounts

Long Service Awards

Qualifications

• Passionate about supporting and developing team members.
• Experience in managing labor and rotas effectively.

Responsibilities

• Create a positive environment for guests and team members.
• Drive restaurant performance through coaching and development.

Skills

Team Development

Shift Planning

Financial Performance Insight

Coaching

Job description

Job Title: Front of House Manager | Location: York Designer Outlet | Full Time

Please note that this role is based at Wagamama York Designer Outlet (Unit 201-202 St Nicholas Ave, York YO19 4TA).

At Wagamama, we celebrate individuality and diversity. With over 165 restaurants across the UK and Ireland, we are looking for a Front of House Manager to join us on our journey to nourish both body and soul.

The Role:

As a Front of House Manager, you will be a leader dedicated to creating a positive environment for our guests and team. You will support continuous coaching and development of your team, drive restaurant performance, and ensure excellent results.

We are looking for someone who:

• is passionate about supporting and developing their team to uphold high standards
• has experience in shift planning and managing team cover, with a love for coaching on the go
• understands managing labor, rotas, and has insight into financial performance
• enjoys celebrating success and recognizing individual drives and needs

What We Offer:

• Weekly pay and tips sharing
• Access up to 30% of earnings before payday via Wagestream
• £1000 annual bonus opportunity
• Flexible hours to support your side pursuits
• Free on-shift food from our menu and 50% off outside work
• Industry-leading family-friendly policies, including paid parental leave
• Opportunity to try our new menus first
• Wagamama parties with VIP guests throughout the year
• Recognition as a nationwide 'Love Above the Door' legend

Additional benefits include pension schemes, holiday entitlement, training programs, cycle-to-work schemes, retail and leisure discounts, gym memberships, and long service awards.

Be You, Be Wagamama:

We are proudly part of the Disability Confident scheme.

Note: This role is based in an airport. Successful applicants will need to apply for an airport pass (paid for by Wagamama), provide five years of continuous references, and complete a DBS check. If a pass cannot be obtained, we will consider roles in nearby non-airport locations.

*Tips are 100% for our teams, vary by restaurant, and are at guest discretion. Tips are not considered wages or guaranteed.