Customer Service Supervisor (Hiring Immediately)

JR United Kingdom; Crawley; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a passionate Front of House Manager to lead a dynamic team in a vibrant restaurant environment. This role involves creating a positive atmosphere for guests and staff, fostering team development, and driving performance. You will enjoy flexible hours, generous benefits including weekly pay, a share of tips, and a £1000 annual bonus opportunity. Join a company that values individuality and offers a supportive culture, where your contributions are recognized and celebrated. If you're ready to take the next step in your career, this is the perfect opportunity for you.

Benefits

Weekly pay and share of tips

Access to earnings before payday

Annual bonus opportunity

Flexible hours

Free food on shift

50% off food outside work

Family-friendly policies

Pension scheme

Gym memberships

Long service awards

Qualifications

• Passionate about team support and development.
• Experienced in shift planning and team coaching.

Responsibilities

• Support and develop your team to maintain high standards.
• Plan and run shifts effectively, ensuring proper coverage.
• Manage labour and understand the financial performance.

Skills

Team Support

Shift Planning

Coaching

Labour Management

Financial Understanding

Job description

Social network you want to login/join with:

Customer Service Supervisor (Hiring Immediately), Crawley, West Sussex

Client:

wagamama

Location:

Crawley, West Sussex, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

2

Posted:

08.05.2025

Expiry Date:

22.06.2025

Job Description:

Front of House Manager | Location York Designer Outlet | Full Time

Please note that this role is based at Wagamama York Designer Outlet (Unit 201-202 St Nicholas Ave, York YO19 4TA).

Celebrating individuality and diversity, we value personality over perfection – we call it be you, be wagamama. With over 165 restaurants across the UK and Ireland, we are looking for a Front of House Manager to join us on our journey to nourish from bowl to soul.

The Role

As a Front of House Manager, you will lead with passion, creating a positive environment for guests and team members. You will support continuous coaching and development of your team, drive restaurant performance, and deliver excellent results.

Responsibilities

• Support and develop your team to maintain high standards.
• Plan and run shifts effectively, ensuring proper coverage.
• Manage labour, rotas, and understand the financial performance of the restaurant.
• Celebrate success, recognize individual drives and needs.

We’d Love to Hear From You

• Passionate about team support, training, and development.
• Experienced in shift planning and team coaching.
• Knowledge of labour management and financial understanding.
• Enjoy celebrating team successes and recognizing individual contributions.

Benefits

• Weekly pay and share of tips (100% tips go to the team).
• Access up to 30% of earnings before payday with Wagestream.
• £1000 annual bonus opportunity.
• Flexible hours to support side interests.
• Free food on shift and 50% off outside work.
• Industry-leading family-friendly policies, including paid parental leave.
• Opportunity to try new menus first.
• Wagamama parties with VIP guests.
• Recognition as a nationwide 'Love Above the Door' legend.

Additional benefits include pension scheme, holiday, training, cycle to work scheme, retail and leisure discounts, gym memberships, and long service awards.

Additional Information

Wagamama is proudly part of the Disability Confident program.

As this role is based in an airport, successful applicants will need to apply for an airport pass (paid for by Wagamama). This involves providing 5 years of continuous references and completing a DBS check. If a pass cannot be obtained, alternative vacancies in non-airport locations will be considered.

*100% of tips go to our teams. Tips vary by restaurant and are at guests' discretion. Tips are not considered wages and are not guaranteed.