Customer Service Supervisor (Hiring Immediately)

JR United Kingdom; Brighton; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Supervisor to lead their front of house team in Brighton. This role is pivotal in ensuring high standards of customer service and operational excellence. You will coach team members, manage shifts, and drive the restaurant's performance. The company offers a supportive environment with flexible hours, a generous bonus structure, and a range of benefits including free meals and discounts. Join a dynamic team and make a difference in customer experiences while enjoying a rewarding career.

Benefits

Weekly pay and tips

Access to earnings before payday

£1000 annual bonus opportunity

Flexible hours

Free shift meals

50% discount outside of work

Family-friendly policies

Pension

Training

Retail discounts

Qualifications

• Experience in customer service and team leadership.
• Ability to manage shifts and understand financial performance.

Responsibilities

• Lead and coach the front of house team to ensure excellent service.
• Plan and manage shifts for proper coverage and performance.

Skills

Customer Service

Team Leadership

Shift Management

Financial Performance Understanding

Education

High School Diploma

Relevant Certifications

Job description

The provided job description contains some formatting issues and irrelevant content that could be improved for clarity and professionalism. Here's a refined version:

Customer Service Supervisor (Hiring Immediately), Brighton

Client: Wagamama

Location: Brighton, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 2

Posted: 08.05.2025

Expiry Date: 22.06.2025

Job Description:

Customer Service Supervisor

We are looking for a passionate Customer Service Supervisor to join our team in Brighton. The role involves leading our front of house team, ensuring excellent customer service, and supporting the restaurant's performance.

Responsibilities include:

• Supporting and coaching team members to deliver high standards
• Planning and managing shifts to ensure proper coverage
• Managing labour and rotas, and understanding financial performance
• Celebrating team successes and recognizing individual needs

What We Offer:

• Weekly pay and tips
• Access up to 30% of earnings before payday with Wagestream
• £1000 annual bonus opportunity
• Flexible hours
• Free shift meals and 50% discount outside of work
• Family-friendly policies including 26 weeks full pay for expectant or adopting individuals
• Opportunities to experience new menus and events
• Additional benefits such as pension, holiday, training, retail discounts, and more

Note: As this role is based in an airport, successful applicants will need to apply for an airport pass, which includes providing references and completing a DBS check. If unable to obtain a pass, alternative vacancies will be considered.