Customer Service Supervisor (Hiring Immediately)

JR United Kingdom; Ipswich; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dynamic Front of House Manager to lead a passionate team in a vibrant restaurant environment. This role involves creating a welcoming atmosphere for guests while fostering team development and driving performance. With opportunities for bonuses and flexible hours, this position is perfect for those who thrive in a fast-paced setting and enjoy celebrating team successes. Join a company that values individuality and diversity, and be part of a journey that nourishes both body and soul.

Benefits

Weekly pay and tips sharing

Access to earnings before payday

£1000 annual bonus opportunity

Flexible hours

Free meals on shift

50% discount outside work

Family-friendly policies

Early access to new menus

Wagamama parties

Pension scheme

Qualifications

• Passionate about supporting and developing your team.
• Experienced in shift planning and managing labour.
• Enjoy celebrating team successes.

Responsibilities

• Lead and create a positive environment for guests and team members.
• Support your team through coaching and development.
• Drive restaurant performance and deliver exceptional results.

Skills

Team Management

Shift Planning

Financial Performance Understanding

Coaching and Development

Job description

Job Title: Front of House Manager | Location: York Designer Outlet | Full Time

Please note that this role is based at Wagamama York Designer Outlet (unit 201-202 St Nicholas Ave, York YO19 4TA).

At Wagamama, we celebrate individuality and diversity. With over 165 restaurants across the UK and Ireland, we are committed to supporting our teams and guests alike. We are looking for a passionate Front of House Manager to join us on our journey to nourish both body and soul.

The Role

As a Front of House Manager, you will lead with passion, creating a positive environment for guests and team members. You will support your team through coaching and development, drive restaurant performance, and deliver exceptional results.

About You

• Passionate about supporting and developing your team, maintaining high standards
• Experienced in shift planning, managing labour, and understanding financial performance
• Enjoy celebrating team successes and recognizing individual needs

What We Offer

• Weekly pay and tips sharing
• Access up to 30% of earnings before payday via Wagestream
• £1000 annual bonus opportunity
• Flexible hours to support your side hustle
• Free meals on shift and 50% discount outside work
• Industry-leading family-friendly policies
• Early access to new menus
• Wagamama parties with VIP guests
• Recognition through our nationwide programme

Additional benefits include pension scheme, holiday entitlement, training opportunities, cycle to work scheme, retail and leisure discounts, gym memberships, and long service awards.

Additional Information

Wagamama is proudly part of the Disability Confident scheme. As this role is based at an airport, successful applicants will need to apply for an airport pass (paid for by Wagamama). This process requires five years of continuous references and a DBS check. If a pass cannot be obtained, alternative vacancies in nearby non-airport locations will be considered.

*100% of tips go to our teams. Tips are at guests' discretion and are not guaranteed wages or considered part of compensation.