Customer Service Supervisor (Hiring Immediately)

JR United Kingdom; Colchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a passionate Front of House Manager to lead their team in Colchester. This role offers the chance to create a welcoming atmosphere for guests while developing your team to achieve outstanding results. With flexible hours, competitive pay, and a range of benefits including bonuses and discounts, this position is perfect for those looking to grow in a dynamic environment. Join a company that values individuality and offers opportunities for personal and professional development.

Benefits

Weekly pay plus tips

Access to earnings before payday

£1000 annual bonus opportunity

Flexible hours

Free food on shift

50% off outside of work

Family-friendly policies

Recognition events

Pension schemes

Gym memberships

Qualifications

• Experience in managing and coaching teams to achieve high performance.
• Knowledge of financial performance and labor management.

Responsibilities

• Lead and support the team to create a positive dining environment.
• Manage staffing levels and ensure operational excellence.

Skills

Team Development

Shift Planning

Financial Performance Management

High Standards Maintenance

Job description

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Customer Service Supervisor (Hiring Immediately), Colchester

Client: Wagamama

Location: Colchester, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

2

Posted:

08.05.2025

Expiry Date:

22.06.2025

Job Description:

Front of House Manager | Location York Designer Outlet | Full Time

Please note that this role is based at Wagamama York Designer Outlet (Unit 201-202 St Nicholas Ave, York YO19 4TA).

At Wagamama, we celebrate individuality and diversity. We value personality over perfection — we call it "Be You, Be Wagamama." With over 165 restaurants across the UK and Ireland, we are seeking a Front of House Manager to join our journey to nourish from bowl to soul.

The Role

As a Front of House Manager, you will lead with passion, creating a positive environment for guests and team members alike. You will support and coach your team to excel, drive restaurant performance, and achieve excellent results.

Requirements

• Passionate about supporting and developing your team to uphold high standards.
• Experienced in shift planning, managing staffing levels, and coaching on the go.
• Knowledgeable in managing labor, rotas, and understanding financial performance.
• Enjoy celebrating success and recognizing individual drives and needs.

What’s in it for You

• Weekly pay plus tips (100% of tips go to the team).
• Access up to 30% of earnings before payday via Wagestream.
• £1000 annual bonus opportunity.
• Flexible hours to support your side hustle.
• Free food on shift and 50% off outside of work.
• Industry-leading family-friendly policies, including 26 weeks full pay + 13 weeks half pay for expectant or adopting individuals.
• Opportunity to try new menus first.
• Wagamama parties and VIP guest events throughout the year.
• Recognition as a nationwide "Love Above the Door" legend.

Additional benefits include pension schemes, holiday, training, cycle-to-work schemes, retail and leisure discounts, gym memberships, and long service awards.

Additional Information

Wagamama is proud to be part of the Disability Confident scheme.

Since this role is based at an airport, successful applicants will need to apply for an airport pass (paid for by Wagamama). This process requires providing five years of continuous references and completing a DBS check. If a pass cannot be obtained, we will consider vacancies in nearby non-airport restaurants.

*Tips are left at guests' discretion and are not considered wages. They vary by restaurant and are not guaranteed.