Customer Service Supervisor (Hiring Immediately)

JR United Kingdom; Basildon; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Customer Service Supervisor in Basildon to lead a dynamic front of house team. This role is pivotal in ensuring outstanding customer service and supporting daily restaurant operations. You'll be responsible for motivating team members, managing shifts, and maintaining high standards of customer care. The position offers competitive salary, flexible hours, and opportunities for training and development. If you're passionate about customer service and team leadership, this is your chance to make a significant impact in a vibrant environment.

Benefits

Competitive salary and tips

Flexible working hours

Training and development opportunities

Pension

Holiday discounts

Qualifications

• Experience in customer service and team leadership.
• Strong communication and organizational skills.

Responsibilities

• Lead and motivate the front of house team to deliver exceptional service.
• Manage shift planning and staffing to ensure smooth operations.

Skills

Customer Service Experience

Team Leadership

Communication Skills

Organizational Skills

Flexibility

Job description

Job Description:

Customer Service Supervisor (Hiring Immediately), Basildon

Location: Basildon, United Kingdom

Client: Wagamama

Job Category: Other

EU work permit required: Yes

Job Views: 2

Posted: 08.05.2025

Expiry Date: 22.06.2025

Role Overview:

We are looking for a Customer Service Supervisor to join our team at Wagamama in Basildon. The role involves leading the front of house team, ensuring excellent customer service, and supporting the restaurant's daily operations.

Responsibilities:

• Lead and motivate the front of house team to deliver exceptional service
• Support in training and developing team members
• Manage shift planning and staffing to ensure smooth operations
• Maintain high standards of customer care and restaurant cleanliness
• Assist in managing the financial performance of the restaurant

Qualifications:

• Experience in customer service and team leadership
• Strong communication and organizational skills
• Ability to work flexible hours, including weekends and evenings

Benefits:

• Competitive salary and tips
• Flexible working hours
• Training and development opportunities
• Additional benefits such as pension, holiday, discounts, and more

Note: As this role is based in an airport, successful applicants will need to apply for an airport pass (paid for by Wagamama). This includes providing 5 years of continuous references and completing a DBS check. If a pass cannot be obtained, alternative vacancies will be considered.