Customer Service Supervisor (Hiring Immediately)

JR United Kingdom; Chelmsford; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a vibrant and inclusive team as a Customer Service Supervisor in Chelmsford! This role offers an exciting opportunity to lead a passionate team at a renowned restaurant. You will be responsible for fostering a positive environment, supporting team development, and driving performance. Enjoy weekly pay, tips, and an annual bonus, along with flexible hours to accommodate your lifestyle. With a strong emphasis on individuality and teamwork, this position is perfect for someone who thrives in a dynamic setting and is eager to make a difference. Don't miss out on the chance to be part of a forward-thinking company that values its people!

Benefits

Weekly pay and tips

Access to earnings before payday

£1000 annual bonus opportunity

Flexible hours

Free shift meals

50% off meals outside work

Family-friendly policies

Training and development opportunities

Pension scheme

Gym memberships

Qualifications

• Proven experience in managing teams and driving performance.
• Strong understanding of financial performance and labour management.

Responsibilities

• Lead and develop a passionate team to create a positive guest experience.
• Manage shift planning and ensure operational excellence.

Skills

Team Management

Shift Planning

Labour Management

Coaching

Job description

Job Title: Customer Service Supervisor (Hiring Immediately), Chelmsford

Client:

Wagamama

Location:

Chelmsford

Job Category:

Other

EU work permit required:

Yes

Job Views:

2

Posted:

08.05.2025

Expiry Date:

22.06.2025

Job Description:

Front of House Manager | Location: York Designer Outlet | Full Time

Please note that this role is based at Wagamama York Designer Outlet (Unit 201-202 St Nicholas Ave, York YO19 4TA).

Wagamama celebrates diversity and individuality, emphasizing personality over perfection — we call it "be you, be Wagamama." With over 165 restaurants across the UK and Ireland, we are seeking a Front of House Manager to join us on our journey to nourish both body and soul.

The Role:

As a Front of House Manager, you will lead with passion to create a positive environment for our guests and team. You will support ongoing coaching and development of your team, drive restaurant performance, and deliver exceptional results.

We’re looking for someone who:

• Is passionate about supporting and developing their team to uphold high standards
• Has experience in shift planning and management, with a love for teamwork and coaching
• Understands labour management, rotas, and financial performance
• Celebrates team success and recognizes individual needs

What’s in it for you:

• Weekly pay and tips
• Access up to 30% of earnings before payday via Wagestream
• £1000 annual bonus opportunity
• Flexible hours for your side hustle
• Free shift meals and 50% off outside work
• Industry-leading family-friendly policies, including paid leave for expectant or adopting parents
• Opportunity to try new menus first
• Wagamama parties with VIP guests
• Recognition as a nationwide "Love Above the Door" legend

Additional benefits include pension, holiday, training, cycle schemes, discounts, gym memberships, and long service awards.

Be You, Be Wagamama:

Wagamama is proudly part of the Disability Confident scheme.

As this role is airport-based, successful applicants will need to apply for an airport pass (paid for by Wagamama). This involves providing five years of continuous references and completing a DBS check. If a pass cannot be obtained, alternative roles in nearby non-airport locations will be considered.

*Tips are at guests' discretion and are not guaranteed wages. 100% of tips go to our teams, but amounts vary by restaurant.