Customer Service Supervisor (Hiring Immediately)

JR United Kingdom; Derby; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player seeks a Front of House Manager to create a vibrant atmosphere for guests and team members. In this role, you will lead with passion, coaching your team to achieve excellence while managing restaurant performance. With a focus on team development and high standards, you will celebrate successes and motivate others. This position offers flexible hours, competitive pay, and a variety of benefits, making it a fantastic opportunity for those who thrive in a dynamic environment. Join a company that values individuality and diversity, and make a meaningful impact in the hospitality industry.

Benefits

Weekly pay and tips share

Access to earnings before payday

£1000 annual bonus opportunity

Flexible hours

Free on-shift food

50% discount outside work

Family-friendly policies

First access to new menus

Wagamama parties

National recognition program

Qualifications

• Passionate about supporting team development and high standards.
• Experienced in shift planning and team coaching.

Responsibilities

• Support and develop your team to maintain high standards.
• Plan and run shifts effectively, ensuring proper staffing.

Skills

Team Development

Shift Planning

Labor Cost Management

Financial Performance Understanding

Job description

**Job Title:** Front of House Manager | Location: York Designer Outlet

Job Details:

• Type: Full time
• Location: Unit 201-202 St Nicholas Ave, York YO19 4TA

About Wagamama:

With over 165 restaurants in the UK and Ireland, Wagamama celebrates individuality and diversity. We value personality over perfection and aim to nourish both body and soul.

Role Overview:

As a Front of House Manager, you will lead with passion, creating a positive environment for guests and team members. You will support coaching and developing your team, while driving restaurant performance to achieve excellent results.

Key Responsibilities:

• Support and develop your team to maintain high standards
• Plan and run shifts effectively, ensuring proper staffing and coaching
• Manage labor, rotas, and understand financial performance
• Celebrate successes and recognize individual contributions

Ideal Candidate:

• Passionate about supporting team development and high standards
• Experienced in shift planning and team coaching
• Skilled in managing labor costs and understanding restaurant finances
• Enjoys celebrating team successes and motivating others

Benefits:

• Weekly pay and tips share
• Access up to 30% of earnings before payday with Wagestream
• £1000 annual bonus opportunity
• Flexible hours
• Free on-shift food and 50% discount outside work
• Family-friendly policies including 26 weeks full pay + 13 weeks half pay for expectant or adopting parents
• First access to new menus
• Wagamama parties with VIP guests
• National recognition program
• Additional benefits: pension, holiday, training, cycle to work, discounts, gym memberships, long service awards

Additional Information:

Wagamama is a Disability Confident employer. As the role is based in an airport, successful applicants must apply for an airport pass (paid for by Wagamama), provide 5 years of references, and complete a DBS check. If a pass cannot be obtained, alternative roles in nearby locations will be considered.

*Tips are 100% for the team, vary by restaurant, and are at guest discretion. Tips are not guaranteed wages.